Exson Acosta Caro
Tampa,FL
Summary
Professional cybersecurity specialist skilled in threat analysis, network security, and incident response. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Known for robust problem-solving abilities, strategic thinking, and effective communication. Expertise includes risk management, vulnerability assessments, and regulatory compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst
ReliaQuest
1001 Water St, Tampa, FL 33602
05.2024 - 05.2025
- Investigated over 1,000 security incidents, spanning reconnaissance, exploitation, and data exfiltration tactics aligned with the MITRE ATT&CK framework
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
- Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.
- Ensured compliance with industry regulations by performing comprehensive audits on existing security policies and procedures.
- Enhanced network security by implementing advanced threat detection and prevention systems.
- Conducted comprehensive security audits for identifying potential vulnerabilities, leading to strengthened defense mechanisms.
- Customized and managed security information and event management (SIEM) systems for real-time threat detection and analysis.
- Improved system resilience with deployment of advanced firewalls and anti-malware software.
Customer Service Representative
U-HAUL
5404 W Waters Ave, Tampa, FL 33634
01.2022 - 04.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor - Information Technology
University of South Florida
Tampa, FL03.2025
Skills
- Threat detection and incident management
- Security Information & Event Management (SIEM)
- Extended detection and response proficiency
- Detection Engineering & Rule Tuning
- Business Email Compromise (BEC) & Phishing Investigations
- Open-Source Intelligence (OSINT) & Malware Analysis
- Network security expertise
- AI-Driven Security Enhancements
- Cloud Security & Identity Protection
- Risk Management & Compliance
- Incident Response to High-Profile Threats (SOC Gholish, Black Basta, MOVEit, Cyberhaven Extension Compromise)
- Compliance monitoring
Certification
- CompTIA Security+ Certified
- Http://verify.CompTIA.org
- Code: 7HL1JQJQTJEQIGWK
- GreyMatter Power User Award – Recognized for exceptional platform knowledge and training contributions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cybersecurity Analyst
ReliaQuest
05.2024 - 05.2025
Customer Service Representative
U-HAUL
01.2022 - 04.2024
Bachelor - Information Technology
University of South Florida