Summary
Overview
Work History
Education
Skills
Timeline
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Exxie Serna

Las Vegas,NV

Summary

Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Housekeeper

Venetian
3355 S Las Vegas Blvd
11.2021 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Warehouse Associate

Amazon
4550 Nexus Wy
08.2017 - 02.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted, packaged materials weighing 25 or more pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.
  • Reported any discrepancies or damaged items found during inventory counts, leading to accurate record-keeping and timely resolution of issues.
  • Streamlined order fulfilment by effectively picking, packing, and shipping products.
  • Consistently met deadlines under pressure while maintaining attention to detail in product handling and packaging tasks.

Assistant Store Manager

Carl's Jr
3189 N Rainbow Blvd
11.2015 - 12.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

High School Diploma -

Opportunities For Learning - Santa Clarita
Pasadena, CA

Skills

  • Teamwork
  • Scheduling
  • Supply Inventory Management
  • Cleaning and organizing abilities
  • Customer Service
  • Health and safety compliance
  • Excellent oral and written communication
  • Quality Assurance

Timeline

Housekeeper

Venetian
11.2021 - Current

Warehouse Associate

Amazon
08.2017 - 02.2020

Assistant Store Manager

Carl's Jr
11.2015 - 12.2017

High School Diploma -

Opportunities For Learning - Santa Clarita

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Exxie Serna