Dynamic E-commerce Account Manager with a proven track record at Zmodo, driving 150% YoY sales growth through strategic Amazon SEO and PPC campaigns. Skilled in content marketing and customer support, I excel in optimizing product visibility and enhancing brand positioning, leveraging advanced analytics to inform decision-making and foster business development.
• Opened Zmodo.AI Amazon account for Zmodo, managing legal setup and product listings from the beginning.
• Created listings from scratch, including product videos and A+ content, to maximize visibility and conversions.
• Achieved 150% YoY sales growth and improved ROI through SEO, PPC campaigns, and Prime Day/holiday promotions.
• Managed brand content, pricing, and Buy Box performance for active listings.
• Worked directly with customers, answering questions and resolving complaints to improve satisfaction and trust.
• Studied competitors and market trends to guide strategy and strengthen positioning.
• Contributed to brainstorming sessions for new product development and growth initiatives.
• Optimized Amazon product listings, boosting sales by 20%.
• Executed AMS campaigns, lightning deals, and Enhanced Brand Content (EBC). • Monitored KPIs and produced reports to improve traffic, conversion, and sales.
• Collaborated with marketing teams on new product launches and landing pages.
• Managed marketing campaigns, budgets, and proposals for new and existing clients.
• Took care of business clients' accounts, including bill payments, remote deposits, and customer account support.
• Created financial and marketing reports in QuickBooks and supported business development.
• Maintained social media and website content, improving client engagement.
ROI Analysis
Market Analysis
Customer Support