Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eyad Fouad Sharaf

Head Teller
Al- Suwaida, Syria

Summary

Dynamic banking professional with extensive experience at Al-Haram Pyramid Money Transfer, excelling in cash handling and transaction accuracy. Proven ability to enhance branch operations through effective organization and planning. Recognized for mentoring team members and fostering a collaborative environment, ensuring exceptional customer service and operational efficiency.

Overview

15
15
years of professional experience
1
1
Language

Work History

Head Teller

Al- Haram Pyramid Money Transfer
08.2022 - Current
  • Introduced customers to other team members to help meet financial needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
  • Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.

Teller

Al- Haram Money Transfer
03.2015 - 01.2022
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of office products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Civil Servant

Swaida Citizen Service Center
01.2010 - 01.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.

Education

Translation

Damascus University
Syria
04.2001 -

Skills

Consumer banking

Branch operations

Teller support

Cash handling expertise

Organization and planning

Transaction processing accuracy

Timeline

Head Teller

Al- Haram Pyramid Money Transfer
08.2022 - Current

Teller

Al- Haram Money Transfer
03.2015 - 01.2022

Civil Servant

Swaida Citizen Service Center
01.2010 - 01.2021

Translation

Damascus University
04.2001 -

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Eyad Fouad Sharaf Head Teller