Eyan Bracey
Charlotte
Summary
Well-qualified customer service professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Realtor
REMAX Summit
12.2023 - Current
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Customer Service Representative
BlueCross BlueShield/Allied Universal
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service lead
Food Lion
12.2022 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Collaborated with fellow team members to complete daily tasks efficiently and effectively.
- Provided prompt assistance with customer inquiries or concerns, resolving issues professionally.
- Operated cash registers accurately, processing transactions quickly and efficiently.
- Increased customer satisfaction by providing friendly and efficient service during checkout.
- Maintained cleanliness of store aisles and shelves, ensuring an organized and visually appealing environment.
Education
Diploma -
Camden High School
License -
Exceed Real Estate School
Associate in Business Administration -
Central Carolina Technical College
05.2025
Skills
- Customer Service
- Computer literacy
- Problem Solving
- Market Research
- Communication
- Critical Thinking
- Negotiation
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Property Marketing
- Sales negotiation
Timeline
Realtor
REMAX Summit
12.2023 - Current
Customer Service Representative
BlueCross BlueShield/Allied Universal
08.2023 - Current
Customer Service lead
Food Lion
12.2022 - Current
Diploma -
Camden High School
License -
Exceed Real Estate School
Associate in Business Administration -
Central Carolina Technical College
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