Eyeasha Coleman
Blaine,MN
Summary
Dedicated Home Care Provider with a proven track record at BestCare Home Care, excelling in compassionate caregiving and patient care. Recognized for enhancing client independence through effective communication and meticulous housekeeping. Skilled in meal preparation and medication management, fostering a safe and supportive environment for clients.
Security professional with commitment to maintaining high standards and delivering results. Proven ability to manage security operations, respond to emergencies, and ensure safety of personnel and property. Known for strong team collaboration, adaptability to changing needs, and reliability in all situations.
Professional Dispatcher with experience in office administration, adept at managing daily operations and ensuring efficient communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in multitasking, problem-solving, and maintaining organized records, bringing reliability and results-driven mindset to every task.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Care Provider
BestCare Home Care
01.2024 - Current
- Assisted clients with daily living activities to promote independence and well-being.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
- Communicated effectively with clients to understand their needs and preferences.
- Supported medication management by reminding clients of scheduled doses.
Dispatcher Office Assistant
Downtown Dental Group
06.2021 - 11.2023
- Coordinated dispatch operations to ensure timely deliveries and efficient routing of vehicles.
- Managed communication between drivers and clients, resolving inquiries and issues promptly.
- Maintained accurate records of shipments and service requests using dispatch software systems.
- Streamlined scheduling processes to enhance operational efficiency and reduce delays.
Customer Service Representative
Roto-Rooter Plumbing & Water Cleanup
03.2019 - 03.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted in processing orders and managing customer accounts effectively.
- Utilized CRM software to track interactions and maintain accurate records.
- Collaborated with team members to enhance service delivery and streamline processes.
- Adapted quickly to new policies and procedures, improving response times.
- Handled escalated complaints with professionalism, maintaining brand integrity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Receptionist
LaQuinta Inn & Suits
05.2015 - 03.2019
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and service efficiency.
- Maintained accurate visitor logs and handled confidential information with discretion.
- Trained new reception staff on operational procedures and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Security Officer
Dunbar Armored
12.2010 - 08.2015
- Monitored premises to prevent unauthorized access and ensure safety protocols compliance.
- Conducted regular patrols to identify potential security risks and address concerns proactively.
- Responded swiftly to alarms and incidents, effectively managing emergency situations as they arose.
- Collaborated with law enforcement during investigations, providing detailed reports and supporting documentation.
- Utilized surveillance systems to monitor activities, analyzing footage for suspicious behavior or incidents.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
High School Diploma -
Proviso West
Hillside, IL04-2005
Skills
- Compassionate caregiving/
- Patient care
- Meal preparation
- Housekeeping
- Computer skills
- Security guard license
- General security
- Patrol operations
Certification
- HCA - Home Care Aide
- Licensed
Languages
English
Full Professional
Timeline
Home Care Provider
BestCare Home Care
01.2024 - Current
Dispatcher Office Assistant
Downtown Dental Group
06.2021 - 11.2023
Customer Service Representative
Roto-Rooter Plumbing & Water Cleanup
03.2019 - 03.2021
Front Desk Receptionist
LaQuinta Inn & Suits
05.2015 - 03.2019
Security Officer
Dunbar Armored
12.2010 - 08.2015
High School Diploma -
Proviso West
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