Eyerusalem Belay
Columbus,OH
Summary
Dynamic and detail-oriented professional with a Bachelor’s degree in Civil Engineering from Arba Minch University and extensive experience in the aviation industry as a Senior Flight Team leader at Ethiopian Airlines. Proven ability to deliver exceptional customer service while ensuring safety and comfort for passengers. Strong problem-solving skills and adaptability developed through diverse interactions in fast-paced environments. Committed to leveraging engineering principles and customer service expertise to contribute effectively in future roles.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Team Leader - Service Delivery
Ethiopian Airlines
Addis Ababa
03.2017 - 07.2025
- Led cabin crew operations for 8 years at Ethiopian Airlines, a member of Star Alliance. Developed and implemented service protocols to elevate passenger satisfaction. Oversaw safety procedures to ensure compliance and enhance overall journey quality.
Education
Bachelor of Science - Civil Engineering
Arba Minch University
Arba Minch, Ethiopia 06-2016
Skills
- Effective team leadership
- Strong leadership
- Teamwork and collaboration
- Time management abilities
- Adaptability
- Problem-solving aptitude
Certification
- [Customer Service Award ], [Ethiopian Airlines] - 2020
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Team Leader - Service Delivery
Ethiopian Airlines
03.2017 - 07.2025
Bachelor of Science - Civil Engineering
Arba Minch University