Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eyerusalem Belay

Columbus,OH

Summary

Dynamic and detail-oriented professional with a Bachelor’s degree in Civil Engineering from Arba Minch University and extensive experience in the aviation industry as a Senior Flight Team leader at Ethiopian Airlines. Proven ability to deliver exceptional customer service while ensuring safety and comfort for passengers. Strong problem-solving skills and adaptability developed through diverse interactions in fast-paced environments. Committed to leveraging engineering principles and customer service expertise to contribute effectively in future roles.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Team Leader - Service Delivery

Ethiopian Airlines
Addis Ababa
03.2017 - 07.2025
  • Led cabin crew operations for 8 years at Ethiopian Airlines, a member of Star Alliance. Developed and implemented service protocols to elevate passenger satisfaction. Oversaw safety procedures to ensure compliance and enhance overall journey quality.

Education

Bachelor of Science - Civil Engineering

Arba Minch University
Arba Minch, Ethiopia
06-2016

Skills

  • Effective team leadership
  • Strong leadership
  • Teamwork and collaboration
  • Time management abilities
  • Adaptability
  • Problem-solving aptitude

Certification

  • [Customer Service Award ], [Ethiopian Airlines] - 2020

Languages

English
Full Professional
Amharic
Native or Bilingual

Timeline

Team Leader - Service Delivery

Ethiopian Airlines
03.2017 - 07.2025

Bachelor of Science - Civil Engineering

Arba Minch University
Eyerusalem Belay