Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Eyerusalem Doelman

Decatur,GA

Summary

Highly qualified Housekeeping Manager, offering Sixteen years of hospitality experience. Hands-on manager, team leader dedicated to providing high-quality efficient housekeeping operations in support of all guest needs.

Knowledgeable Desired Position with comprehensive background in overseeing housekeeping operations. Managed teams to ensure high standards of cleanliness and guest satisfaction in various settings. Demonstrated leadership and effective problem-solving skills to enhance operational efficiency and team performance.

Housekeeping professional with solid track record in managing cleaning operations and improving service standards. Known for fostering collaborative environments and delivering consistent results. Highly adaptable and reliable, with skills in team leadership and quality control.

Professional in hospitality management with significant experience in maintaining high standards of cleanliness and guest satisfaction. Skilled in team collaboration, staff training, and operational efficiency. Adept at adapting to changing needs and ensuring smooth operations. Known for strong leadership, problem-solving, and attention to detail.

Experienced with managing housekeeping departments to maintain high standards of cleanliness and service. Utilizes effective team management and process optimization to enhance operational efficiency. Knowledge of quality assurance and guest satisfaction to drive continuous improvement.

Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.

Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill.

Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

Director of Housekeeping

Marriott Buckhead Conference Center
08.2021 - 10.2024
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
  • Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
  • Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
  • Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
  • Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
  • Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
  • Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
  • Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
  • Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
  • Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
  • Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
  • Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
  • Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
  • Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
  • Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
  • Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Executive Housekeeping Manager

Hyatt House
08.2020 - 07.2021
  • Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
  • Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
  • Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
  • Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
  • Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
  • Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
  • Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
  • Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
  • Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
  • Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
  • Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
  • Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
  • Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
  • Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
  • Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
  • Maintained required records of work hours, budgets and payrolls.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Streamlined weekly cleaning schedule for Number employees.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Kept building entryway glass clean and polished for professional presentation.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
  • Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.

Assistant Director of Housekeeping

Sheraton Atlanta Hotel
01.2014 - 04.2021
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Directed team of 80 plus personnel in busy hotel with 768 rooms
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Evaluated employee performance and developed improvement plans
  • Completed schedules, shift reports and other business documentation
  • Worked with front desk to respond promptly to all guest requests
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Maintained controls over expenses and inventory for optimal budget tracking
  • Coordinated daily workflow through task prioritization and concise scheduling

Housekeeping Manager

The Service Company
11.2010 - 01.2014
  • Coordinated household cleaning service operations, including driving business development and managing client relations
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Managed staff of 60 plus housekeepers
  • Managed team productivity and workflow to exceed quality standards
  • Completed schedules, shift reports and other business documentation
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools
  • Procured pricing information from various vendors to support cost-effective purchasing
  • Developed and implemented employee incentive programs to promote top performance
  • Delegated tasks to carefully selected employees in alignment with resource management goals
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources

Housekeeping Supervisor

Norwegian Cruise Line Holdings Ltd.
07.2003 - 11.2010
  • Managed staff of 65 housekeepers in busy cruise line with 2000 rooms
  • Managed team productivity and workflow to exceed quality standards
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Completed schedules, shift reports and other business documentation
  • Communicated repair needs to maintenance staff
  • Maintained controls over expenses and inventory for optimal budget tracking
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
  • Supervised employees, including scheduling, training and performance monitoring

Education

Certification - Beautician

Centralia Beauty School
Centralia, WA
06.2003

High School Diploma -

Rochester High School
Rochester, WA
06.2003

Skills

  • Inventory replenishment
  • Team management
  • Employee scheduling
  • Materials requisition
  • Team Building
  • Employee evaluations
  • Cleaning and sanitation
  • Training and mentoring
  • Budget administration
  • Ordering cleaning supplies
  • Performance improvements
  • Guest service
  • Health and safety
  • Sanitation protocols
  • Staff management
  • Task delegation
  • Scheduling
  • Waste management
  • Scheduling coordination
  • Operations
  • Supplies inventory
  • Budgeting expertise
  • Staff meetings
  • Housekeeping standards
  • Budgets
  • Laundry operations
  • Purchasing policies
  • Customer service
  • Cleaning practices
  • Customer service-focused
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Workload prioritization
  • Housekeeping
  • Staff training and development
  • Task assignment
  • Waste disposal
  • Folding clean laundry
  • Team building
  • Health and safety compliance
  • Window cleaning
  • Dusting furniture
  • Cleaning techniques
  • Sanitation standards
  • Quality improvements
  • Customer relationship management
  • Chemical handling
  • Invoice processing
  • Guest relations
  • Sorting and washing laundry
  • Department coordination
  • Staff motivation
  • Inventory control
  • Quality assurance
  • Staff scheduling
  • Performance evaluation
  • Maintenance coordination
  • Staff evaluations
  • Payroll administration
  • Payroll
  • Supply inventory management
  • Document control
  • Inter-department collaboration
  • Vendor management
  • Regulatory compliance
  • Expense tracking
  • Quality assurance controls
  • Data archiving
  • Pest control
  • Operational efficiency analysis
  • Report generation
  • Chandelier cleaning
  • Room inspection
  • Mopping and buffing floors
  • Quality assurance and control
  • Team performance management
  • Room occupancy verification
  • Turndown service
  • Cost reduction strategies
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Relationship building
  • Customer relations
  • Professional and courteous

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.

Languages

Amharic’s and Tigrinya
Full Professional

Timeline

Director of Housekeeping

Marriott Buckhead Conference Center
08.2021 - 10.2024

Executive Housekeeping Manager

Hyatt House
08.2020 - 07.2021

Assistant Director of Housekeeping

Sheraton Atlanta Hotel
01.2014 - 04.2021

Housekeeping Manager

The Service Company
11.2010 - 01.2014

Housekeeping Supervisor

Norwegian Cruise Line Holdings Ltd.
07.2003 - 11.2010

Certification - Beautician

Centralia Beauty School

High School Diploma -

Rochester High School
Eyerusalem Doelman