Eyisha Poole
Jackson,MS
Summary
Results-driven Dispensary Manager with expertise in cannabis operations and regulatory compliance. Proficient in METRC administration, inventory control, and POS systems, ensuring operational excellence and adherence to compliance standards. Demonstrated ability to build and lead high-performing teams while enhancing patient experience and brand integrity. Recognized for strong communication skills and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Dispensary Manager
Roots Remedy
03.2023 - Current
- Patient Education & Clinical Support
- Provide individualized cannabis consultations based on medical needs, experience levels, terpene and cannabinoid synergy, administration methods, and safe dose recommendations within Mississippi regulations.
- Guide patient intake, registry account assistance, technical troubleshooting, program education, and responsible-use counseling.
- Retail Leadership & Team Development
- Train budtenders to maintain consistent standards of empathy-based service delivery, compliance verification, product accuracy, and education-driven sales methodology.
- Conduct role-play, workshops, product development briefings, and vendor-hosted training sessions to ensure staff remains current on emerging strains, formats, and therapeutic trends.
- Menu Curation & Customer Retention
- Curate product assortments balancing potency tiers, consumption methods, terpene profiles, affordability ranges, and medical use-case needs for broad patient accessibility.
- Develop weekly promotional features and patient education spotlights that increase menu engagement and repeat-store visits.
- Marketing & Digital Content
- Produce compliant marketing flyers, raffles, educational posts, and digital menu refreshes utilizing Canva and website CMS platforms.
- Write product copy focusing on therapeutic benefits, effects education, terpene science, and patient safety guidelines.
Credentialing Supervisor
SCA Health
02.2022 - 03.2023
- Achieved 100% compliance with Joint Commission and AAAHC standards through proactive oversight of credentialing plans and regulatory requirements.
- Directed credentialing services across multiple facilities, ensuring full adherence to federal and state regulations.
- Oversaw expirables teams to maintain timely renewals, reduce risk, and meet all regulatory deadlines.
- Coordinated the continuous implementation of privileging and physician quality standards across facilities.
- Maintained and updated electronic forms, policies, and procedures to ensure alignment with accrediting body requirements.
- Conducted NPDB querying, reporting, and credential verification to support accurate compliance documentation.
- Facilitated staff training sessions to strengthen understanding of accreditation standards and compliance processes.
Sr. Credentialing Specialist
3rd Eye Business Solutions
01.2021 - 01.2022
- Ensured compliance with ARNG standards by verifying provider qualifications and credentials.
- Enhanced workflow efficiency by managing provider enrollment documentation processes.
- Streamlined credentialing procedures, improving turnaround time through cross-functional collaboration.
- Maintained provider information databases, ensuring data integrity and easy accessibility.
- Supervised application processing, implementing ARNG policies for credentialing operations.
Credentialing Specialist
Mississippi Baptist Medical Center
03.2019 - 06.2021
- Managed the full credentialing lifecycle for initial appointments and re-appointments of medical and dental staff in collaboration with department chairs, faculty, and hospital administrators.
- Increased credentialing productivity and operational efficiency by 20% by systematizing workflows and implementing a performance improvement plan for re-credentialing processes.
- Led the transition from paper-based credentialing to electronic application submission, improving accuracy, accessibility, and turnaround time.
- Verified professional licenses, training, certifications, board status, and background checks to ensure compliance with all regulatory and accreditation requirements.
- Assisted in the interpretation and enforcement of Medical Staff Bylaws and Joint Commission standards, providing guidance to Medical and Dental Staff as needed.
- Reviewed credentialing files and generated reports to identify and address potential red flags or compliance risks.
- Conducted primary source verifications, including board certifications and background checks, in accordance with regulatory standards.
- Maintained accurate credentialing records within the CCQAS database, ensuring data integrity and audit readiness.
- Collaborated cross-functionally on budgeting, performance improvement initiatives, and compliance-related projects.
- Attended and supported Medical Executive Committee, Credentials Committee, and Medical Staff meetings alongside hospital leadership and administrators.
Education
B.A. - Educational Psychology
Mississippi State University
Oxford, MSB.A. - Psychology
University of West Alabama
LivingstonAccomplishments
- Increased overall sales performance by implementing education-based selling, optimizing product placement, and coaching staff on patient-centered consultations.
- Built and sustained a loyal base of regular patients, significantly improving repeat visits, customer retention, and word-of-mouth referrals.
- Became a trusted point of contact for patients, known for personalized guidance, product knowledge, and compassionate service — driving long-term customer relationships.
- Played a central role in shaping store culture, contributing to a welcoming, compliant, and community-focused environment that patients consistently returned to.
- Strengthened daily operations by balancing compliance, efficiency, and customer experience, even during staffing or operational challenges.
- Supported revenue growth through hands-on leadership on the sales floor, actively assisting patients during peak hours and high-volume days.
- Improved team confidence and performance through ongoing coaching, real-time feedback, and leading by example.
- Contributed to brand trust and stability by maintaining consistent leadership presence and operational continuity.
Timeline
Dispensary Manager
Roots Remedy
03.2023 - Current
Credentialing Supervisor
SCA Health
02.2022 - 03.2023
Sr. Credentialing Specialist
3rd Eye Business Solutions
01.2021 - 01.2022
Credentialing Specialist
Mississippi Baptist Medical Center
03.2019 - 06.2021
B.A. - Educational Psychology
Mississippi State University
B.A. - Psychology
University of West Alabama