Eyla Coromoto Glaser
Reeds Spring,MO
Summary
Sales professional with over 13 years of experience in technical and pharmaceutical sales, complemented by strong customer service skills. Proven ability to simplify complex technical concepts for diverse audiences, ensuring clear communication and understanding. Consistently meets sales targets through effective rapport-building, active listening, and objection handling. Knowledgeable in microwave technology, X-ray fluorescence, and particle characterization, with a commitment to continuous self-development and contributing to organizational growth.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician
Lakeland Pharmacy
Branson, MO
02.2025 - Current
- I excelled at creating positive customer experiences.
- Efficiently managed multiple tasks, and adhered to operational and regulatory procedures.
- Received payment from customers and processed credit card transactions when necessary.
- Monitored inventory levels of commonly used otc products and placed orders when necessary.
Personal Shopper
Walmart
Branson, MO
06.2024 - 02.2025
- I excelled at creating positive customer experiences, efficiently managed multiple tasks, and adhered to operational standards.
Sales representative for Caracas and Centro
Servolab C.A.
Caracas, Venezuela
07.2021 - 08.2022
- Conducted new business growth through leads prospection, qualified leads through cold calls and visits with effective presentations.
- Aced at providing solutions to clients by assessing their operational challenges and proposing tailored instrumentation solutions, resulting in new business opportunities.
- Delivered hands-on product training and theoretical instruction to both new clients and internal team members, increasing product understanding, customer confidence, and adoption rates of microwave instruments.
Director/Sales Application Manager
Corporación Innovatech 21 C.A.
Caracas, Venezuela
10.2015 - 02.2020
- Spearheaded key account management for major food production companies by maintaining long-term relationships and negotiating high-value maintenance contracts for industrial microwave technology clients, directly contributing to client retention and recurring revenue streams.
- Directed international logistics operations for the import/export of specialized equipment, consumables, and spare parts, ensuring regulatory compliance and minimizing delivery delays.
- Led the Service Department, overseeing the maintenance technician and coordinating client support, troubleshooting, and site inspections. Successfully streamlined operational workflows with government regulatory bodies (health, safety, environment), achieving faster service turnaround times.
- Managed full-cycle administrative operations including budgeting, forecasting, invoicing, collections, and procurement—ensuring optimal financial health and operational efficiency.
Sales Manager at Analytical Department
Corporación Tecnología Global 21 C.A.
Caracas, Venezuela
02.2012 - 10.2015
- Led a multidisciplinary team of three (technician, assistant, and sales engineer), fostering technical development and deepening team expertise in particle characterization solutions, resulting in improved pre- and post-sales technical support.
- Successfully led both internal and external ISO 9001 audits, maintaining full compliance and achieving re-certification with zero non-conformities—ensuring continuous improvement and quality assurance across departmental processes.
- Oversaw and optimized key performance indicators (KPIs) for departmental efficiency, including client response time, product delivery, training effectiveness, and service quality, consistently meeting or exceeding targets for customer satisfaction.
- Collaborated with cross-functional team (sales, operations, service) to align departmental objectives with broader organizational goals, increasing departmental contribution to company revenue.
Sales/Application Engineer
Corporación Tecnología Global 21 C.A.
Caracas, Venezuela
12.2008 - 02.2012
- Drove business growth by cultivating technical expertise in microwave technology, X-ray fluorescence (XRF), and X-ray diffraction (XRD). Successfully secured deals by delivering exceptional post-sales support, optimized instrument configurations, and minimizing response times and service errors, resulting in enhanced customer satisfaction and loyalty.
- Boosted departmental profitability through reduced mistake costs and higher client satisfaction.
- Prospected lead across multiple industries (pharmaceutical, cosmetics, food & beverage, oil & gas, environmental), identifying client needs and generating qualified leads through cold calling, delivered effective technical presentations during on-site visits.
- Delivered comprehensive post-sales support, including troubleshooting, application development, and end-user training for microwave digestion and handheld XRF analyzers, contributing to a 95% customer satisfaction rating as reported in ISO 9001 quality audits.
- Initiated the creation of a department-focused technical blog to have online visibility, drive traffic to the company website, and improve engagement with prospects and existing clients.
Sales Representative
Zuoz Pharma S.A.
Caracas, Venezuela
01.2004 - 11.2008
- Cultivated and expanded relationships with physicians and pharmacists by analyzing monthly prescribing trends and unit deficit reports to strategically update the top 20% prescriber database, maximizing territory potential and product visibility.
- Trained and led local sales team members on implementing targeted marketing campaigns, resulting in consistent achievement of sales quotas across a diverse pharmaceutical portfolio.
- Recognized as “Top National Sales Representative – 2007” for exceeding sales targets and driving brand growth.
- Partnered with key opinion leaders in otorhinolaryngology to support the successful launch and market penetration of a betahistine, establishing strong clinical advocacy and prescriber trust.
- Consistently outperformed national KPIs and ranked in the top 10 sales representatives company-wide, demonstrating strong customer engagement, territory management, and product knowledge.
Education
Bachelor degree - Chemical Engineering
Universidad Metropolitana
Caracas, Venezuela10.2000
Skills
- Product training
- Technical
- Territory management
- Lead generation
- Cold calling
- Problem solving
- Effective communication
Awards
Number 1 sales rep nationwide, Linea Zurich., Zuoz Pharma S.A., Caracas, Venezuela, 2007.
Languages
English
Professional
Spanish
Native/ Bilingual
IT
- Google Suite
- Microsoft office
- Hubspot
Others
- Drivers License with clean record.
Timeline
Pharmacy Technician
Lakeland Pharmacy
02.2025 - Current
Personal Shopper
Walmart
06.2024 - 02.2025
Sales representative for Caracas and Centro
Servolab C.A.
07.2021 - 08.2022
Director/Sales Application Manager
Corporación Innovatech 21 C.A.
10.2015 - 02.2020
Sales Manager at Analytical Department
Corporación Tecnología Global 21 C.A.
02.2012 - 10.2015
Sales/Application Engineer
Corporación Tecnología Global 21 C.A.
12.2008 - 02.2012
Sales Representative
Zuoz Pharma S.A.
01.2004 - 11.2008
Bachelor degree - Chemical Engineering
Universidad Metropolitana
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