Eylaf Al-Hassani
El Cajon,CA
Summary
A highly motivated and versatile professional with a degree in English, bringing a strong foundation in literature, writing, and critical thinking. Equipped with excellent communication, research, and analytical skills, I have experience creating compelling written content, conducting literary analysis, and engaging with diverse perspectives. I am passionate about pursuing a career in writing, editing, or communications, where I can contribute to meaningful projects and continue growing in the creative and literary fields.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
El Cajon, CA
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection, ensuring satisfaction and enhancing shopping experience.
- Processed transactions accurately using point-of-sale systems and payment processing tools.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Trained new staff on customer service protocols, enhancing team efficiency and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Accountant & Bookkeeping Professional
Home Depot
01.2022 - 09.2025
- Managed financial records and reconciled accounts to ensure accuracy in all transactions.
- Tracked expenses, processed invoices, and maintained detailed financial reports.
- Ensured that all financial data was correctly documented and easily accessible by implementing efficient organizational systems.
- Supported the department's financial health by meeting deadlines and maintaining attention to detail.
Teacher Assistant (TA)
Cajon Valley Middle School
El Cajon, CA
11.2018 - 11.2018
- Supported classroom activities, assisted with lesson preparation, and helped students with their work.
- Fostered a positive and productive learning environment, ensuring students stayed engaged and on track.
- Developed strong communication, teamwork, and organizational skills while making a positive impact on students' academic growth.
Education
Master of Arts - English
California State University
Los Angeles05.2020
Bachelor of Arts - Rhetoric and Composition & Literature
California State University
Long Beach05.2017
Skills
- Writing & Editing: Strong ability to create clear, engaging content and edit for clarity and coherence
- Research & Analysis: Proficient in critical thinking and literary analysis
- Financial Management: Skilled in account reconciliation, invoicing, and maintaining financial records
- Communication: Effective written and verbal communication, with experience in both academic and professional settings
- Organization & Time Management: Highly organized, with the ability to manage multiple tasks and meet deadlines
Projects & Accomplishments
- Developed written content for academic and professional projects, demonstrating strong writing, editing, and research skills.
- Assisted in creating lesson plans and educational materials that enhanced student engagement at Cajon Valley Middle School.
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Representative
The Home Depot Inc
10.2025 - Current
Accountant & Bookkeeping Professional
Home Depot
01.2022 - 09.2025
Teacher Assistant (TA)
Cajon Valley Middle School
11.2018 - 11.2018
Bachelor of Arts - Rhetoric and Composition & Literature
California State University
Master of Arts - English
California State University