Eylani Maldonado
Anaheim,CA
Summary
Dynamic hospitality professional with extensive experience at Habachihana Japanese Grill, excelling in guest experience management and staff training. Proven track record in up-selling techniques that increased average check size, while fostering a positive workplace culture and resolving customer complaints effectively. Strong communicator dedicated to enhancing service quality and operational efficiency. Experienced with managing high-volume dining environments while ensuring quality service. Utilizes effective communication and leadership to foster cohesive team atmosphere. Track record of enhancing guest experiences and operational efficiency through strategic planning and hands-on management. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Server
Habachihana Japanese Grill
06.2025 - Current
- Supervised dining room operations, ensuring optimal guest experiences and service quality.
- Trained and mentored new servers on menu offerings and customer service standards.
- Coordinated team efforts to streamline workflow during peak hours, enhancing efficiency.
- Implemented upselling techniques, increasing average check size through product knowledge.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Monitored food safety and sanitation practices to maintain compliance with health regulations.
- Collaborated with kitchen staff to ensure timely order delivery and satisfaction.
- Developed shift schedules that optimized staff coverage while minimizing labor costs.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Streamlined order delivery process to enhance customer satisfaction and efficiency.
- Managed dining area to ensure optimal guest experience and adherence to health standards.
- Coordinated with kitchen staff to optimize food preparation and timely service execution.
Lead Associate
Regency Theaters
11.2021 - 06.2025
- Oversaw daily operations to ensure optimal customer service and satisfaction.
- Trained and mentored new staff on best practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Coordinated scheduling to maintain adequate staffing levels during peak hours.
- Collaborated with management to develop promotional strategies that increased attendance.
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Built strong relationships with customers through positive attitude and attentive response.
Retail Sales Associate
Orange County Fair
06.2021 - 11.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems for efficient transaction processing and inventory management.
- Maintained merchandise displays to ensure optimal presentation and attract customer interest.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Participated in inventory counts, ensuring accuracy in stock levels and minimizing discrepancies.
- Educated customers on promotions and events, boosting engagement during fair activities.
- Adapted quickly to changing environments, demonstrating flexibility during peak sales periods.
Education
High School Diploma -
Costa Mesa High School
Costa Mesa, CA06.2025
Skills
- Guest experience management
- Staff training and mentoring
- Workflow optimization
- Upselling techniques
- Customer complaint resolution
- Food safety compliance
- Time management
- Shift scheduling
- Positive workplace culture
- Relationship building
- Team collaboration
- Inventory control management
- Effective communication skills
Certification
Food and Beverage Certication-2025
Timeline
Lead Server
Habachihana Japanese Grill
06.2025 - Current
Lead Associate
Regency Theaters
11.2021 - 06.2025
Retail Sales Associate
Orange County Fair
06.2021 - 11.2021
High School Diploma -
Costa Mesa High School