Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eyleen Baez

Kissimmee,FL

Summary

Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering 3 years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and motivated employee eager to apply time management and organizational skills in various environments.
. To seek and maintain full-time position that offers professional challenges , opportunities to expand skills while facilitating company growth excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

RCM Medical in Billing Remote

Medusind
06.2023 - Current
  • Responded to customer concerns and questions on daily basis.
  • Processed payment via telephone with focus on accuracy and efficiency.
  • Utilized various software programs to process customer payments.
  • Maintained accurate records of customer payments.
  • Used data entry skills to accurately document and input statements.
  • Generated monthly billing and posting reports for management review.
  • Monitored accounts receivable aging reports closely, ensuring timely collection efforts were made on overdue balances.

Advocate Member Service Representative

TTEC/United Health Care Remote
02.2023 - 06.2023
  • Answered member questions about products and services.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Consulted with customers regarding needs and addressed concerns.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.

Front Desk Medical Receptionist

Southwest Cancer Center
06.2021 - 01.2023
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Checked patients in and out for appointments and collected co-payments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Gathered, transcribed and typed medical information into charts.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered insurance, demographics and health history into patient database.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Trained new staff on office procedures, insurance processes and medical terminology.

Education

High School Diploma -

Blessings Chaplain University
San Juan, PR
10.2019

Skills

  • Translation and Interpretation Services
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Call Documentation
  • Customer Service
  • Microsoft Office
  • Customer service support
  • HIPAA Compliance Understanding
  • Account updating
  • Insurance Verification Experience
  • Payment Collection
  • ICD-10 Coding Familiarity
  • Billing statement review
  • Job Billing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

RCM Medical in Billing Remote

Medusind
06.2023 - Current

Advocate Member Service Representative

TTEC/United Health Care Remote
02.2023 - 06.2023

Front Desk Medical Receptionist

Southwest Cancer Center
06.2021 - 01.2023

High School Diploma -

Blessings Chaplain University
Eyleen Baez