Eylen Cardoso
Tampa,FL
Summary
Dynamic Customer Service Representative with Walgreens Boots Alliance, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls and deliver satisfactory resolutions, fostering repeat business and maintaining professionalism in high-pressure situations. Skilled in cashier operations and committed to exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walgreens Boots Alliance
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Active listening
- Critical thinking
- Cashier
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Walgreens Boots Alliance
10.2023 - Current
Hillsborough Community College
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