Eymann Nahshal
Dearborn
Summary
Accountable and detail-oriented professional with a strong background in healthcare administration. Passionate about providing exceptional patient care experiences while prioritizing tasks effectively. Skilled at managing healthcare operations in fast-paced environments, handling medical records (i.e., HIPAA) and communicating effectively with patients.
Overview
8
8
years of professional experience
Work History
Community Health Advocate
United Health Group
12.2023 - 07.2024
- Developed innovative outreach strategies that increased patient awareness and
program enrollment, achieving a conversion rate of over 80%
• Improved healthcare outcomes for diverse populations through community
engagement, education and resource coordination
• Built partnerships with Landmark and hospital personnel, patients, physicians,
community organizations and care facilities to effectively communicate benefits
to patients and stakeholders
• Coordinated and led meetings with community providers, physicians, home
health providers, facility discharge planners and health plan case managers, and
delivered presentations about Landmark Health services
• Leveraged data reporting and dashboards to prioritize telephone and field-based
member outreach
Assistant Manager
Heart & Vascular Institute
06.2020 - 03.2023
- • Communicated plans of action and pre-op and post-op instructions, reviewed
paperwork, scheduled post-op appointments and managed patient flow across
100+ patients per day, ensuring timely visits and departures
• Attended meetings with physicians to improve processes and patient care
procedures
• Registered cardiac monitors, communicated patient needs to providers and
processed prior authorizations
• Managed appointment scheduling, payment processing, insurance verification
and consent form completion interfacing directly with insurance companies and
physicians
• Coordinated emails, meetings and lunches with medical representatives
Clinical service representative
Henry Ford Hospital
10.2018 - 05.2019
- Scheduled appointments within the Epic System and verified patient demographics
- Processed payments from patients for co-pays and insurances and communicated with providers regarding patient needs
- Demonstrated proficiency in Epic and multitasking in a fast-paced emergency setting
- Ensured accurate patient records and exceptional patient care
Medical receptionist
ACCESS Medical Center
09.2016 - 02.2018
- Scheduled appointments for new and recurring patients with Epic and called patients to remind them of upcoming appointments
- Obtained external medical reports and ensured accurate patient information and billing details
- Filed documents using specific office codes, processed prior authorizations, and directed callers
- Recorded names, time of calls, nature of business, and person called upon for accurate and timely follow-up
Education
B.S - of Science in Health Administration
Eastern Michigan University
04.2023
Skills
- Hospice and Palliative Care
Patient advocacy
Empathy and active listening
Decision-making
Crisis management
Scheduling and coordination
Resource management
Staff training & coaching
Conflict resolution
HIPAA Compliance
Medicare / Medicaid
EMR management (EPIC &
Care Cloud)
Timeline
Community Health Advocate
United Health Group
12.2023 - 07.2024
Assistant Manager
Heart & Vascular Institute
06.2020 - 03.2023
Clinical service representative
Henry Ford Hospital
10.2018 - 05.2019
Medical receptionist
ACCESS Medical Center
09.2016 - 02.2018
B.S - of Science in Health Administration
Eastern Michigan University
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