Eymontie Williams
Rocky Mount,NC
Summary
Hardworking Care Specialist with talent for resolving all customer issues involving billing, shipping or product. Organized, effective and always punctual. Demonstrated abilities in handling stressful situations well. Diplomatic Care Specialist with passion for maintaining loyalty and contentment of customers. Experienced handling stress, complaints and referrals. Analytical, adaptable and committed to exceeding customer expectations to build customer loyalty and satisfaction. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
7
7
years of professional experience
Work History
CNA/MEDTECH
Walton Woods Assisting Living
Cary, NC
03.2024 - 01.2026
- Provides non-medical care and support to individuals with disabilities, chronic illnesses, or those recovering from surgery, assisting them with daily living activities in their homes or other care settings. CNA focus on personal hygiene, mobility, and companionship, as well as light housekeeping and meal preparation.
- Distribute medication to patients needed.
Senior Client Specialist
US BANK
Remote
10.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Support Supervisor
PayPal
Omaha, NE
12.2020 - 10.2022
- Improved customer satisfaction by consistently providing timely and accurate support to clients.
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with key customers, leading to improved retention rates and loyalty.
- Implemented a new ticketing system, resulting in better tracking of customer issues and faster resolutions.
Retention Specialist
Century Link
Tarboro, NC
09.2018 - 12.2020
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Education
High School Diploma - undefined
Rocky Mount High School
Rocky Mount, NC06.2016
Skills
- Database management expertise Delegation and prioritization
- Active Listening Skills Policy Enforcement
- Computer Literate Training and coaching
- Strong analytical skills
- Data Entry Expertise Staff Motivation
- Software System Skills Confidentiality Assurance
- Compassion and empathy
- Bathing assistance
- Patient care
- Time management
Timeline
CNA/MEDTECH
Walton Woods Assisting Living
03.2024 - 01.2026
Senior Client Specialist
US BANK
10.2022 - 01.2024
Customer Support Supervisor
PayPal
12.2020 - 10.2022
Retention Specialist
Century Link
09.2018 - 12.2020
High School Diploma - undefined
Rocky Mount High School