Summary
Work History
Education
Skills
Languages
Timeline
pwb
Eyna Lorraine Santiago Torres

Eyna Lorraine Santiago Torres

Florida,Puerto Rico

Summary

  • Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
  • Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
  • Known for collaborative approach and commitment to excellence.
  • Possesses versatile skills in project management, problem-solving, and collaboration.
  • Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position.
  • Ready to help team achieve company goals.

Work History

Truck Driver

Limitless Transportation LLC
Dambury CT
10 2025 - 12 2025
  • Conductora de camiones
  • Entregar mercancía en los Estados Unidos
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Truck Driver

Western Express, Inc.
Nashville TN
04 2025 - 09 2025
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Crew Team Member

McDonald's
Enfield CT
09 2024 - 04 2025
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
  • Worked front counter, drive-thru and other areas.

Student in truck school

(NETTTS) New England Tractor Trailer Training School
Somers CT
04 2024 - 09 2024
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Utilized professor office hours to clarify topics needing elaboration.

Shift Manager

Popeye’s
98 Elm St Enfield CT
07 2023 - 03 2025
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Trained and mentored new employees to maximize team performance.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained newly hired sales team in upselling techniques.

Assistant Store Manager

Family Dollar
Springfield MA
12 2022 - 03 2024
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created and maintained safe and secure work environments for employees.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Crew Member

Popeye's Restaurants
Springfield MA
08 2018 - 12 2020
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Stocked shelves to organize aisles in assigned department.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Crew Member

Mesón Sándwiches
Orlando FL
05 2017 - 06 2018
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Encargada de alimentos

Head Start Program
Barceloneta PR
04 2001 - 04 2017
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.

Education

4to año Escuela Superior - General

Proper Academy
10.2014

Skills

  • Equipment decommissioning
  • Troubleshooting and problem resolution
  • Reporting oversight
  • Property storage management
  • Documentation and reporting
  • Staff Management
  • Strategic planning
  • Budgeting
  • Sales and marketing
  • Negotiation
  • Business planning
  • Creative merchandising
  • Filing system management
  • Calendar management
  • Basic computer support
  • Employee scheduling
  • Staff Management
  • Operations management
  • Business administration
  • Staff supervision
  • Training
  • Sales growth
  • Report Development
  • Writing reports
  • Customer relations and communications
  • Paperwork drafting
  • Office management
  • Documentation and control
  • Customer and client relations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Truck Driver

Limitless Transportation LLC
10 2025 - 12 2025

Truck Driver

Western Express, Inc.
04 2025 - 09 2025

Crew Team Member

McDonald's
09 2024 - 04 2025

Student in truck school

(NETTTS) New England Tractor Trailer Training School
04 2024 - 09 2024

Shift Manager

Popeye’s
07 2023 - 03 2025

Assistant Store Manager

Family Dollar
12 2022 - 03 2024

Crew Member

Popeye's Restaurants
08 2018 - 12 2020

Crew Member

Mesón Sándwiches
05 2017 - 06 2018

Encargada de alimentos

Head Start Program
04 2001 - 04 2017

4to año Escuela Superior - General

Proper Academy

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Eyna Lorraine Santiago Torres