Eynisse Santos
Orlando,FL
Summary
Dynamic and results-driven professional with extensive experience at Target, excelling in guests assistance. Proven ability to enhance productivity through effective merchandising and relationship building with team members and guests. Recognized for exceptional teamwork and problem-solving skills, consistently achieving high productivity and guest satisfaction in fast-paced environments. A quick learner for any new adventure thrown my way. Interested in learning and growing beyond retail.
Overview
12
12
years of professional experience
Work History
General Merchandise Expert
Target
05.2021 - Current
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Increased efficiency by streamlining merchandising processes, reducing time spent on tasks.
- Achieved high levels of productivity by rotating products regularly according to seasonality or demand changes.
- Reduced shrinkage through vigilant monitoring of potential theft and adherence to loss prevention guidelines.
- Maintained up-to-date knowledge of product offerings, enabling prompt assistance to guests seeking information or recommendations.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Maximized sales opportunities by staying informed about current promotions and actively promoting them to customers during interactions.
- Collaborated with team members to achieve daily goals, promoting a positive work atmosphere.
- Boosted sales by creating visually appealing merchandise displays and promotional arrangements.
- Improved guests satisfaction by providing excellent service and addressing inquiries efficiently.
- Assisted in training new team members by sharing expertise on store procedures and best practices for success in the role.
- Enhanced store appearance for a welcoming environment through regular cleaning and organizing tasks.
- Resolved guests issues promptly and professionally, ensuring continued loyalty to the brand.
- Provided expert assistance to guests, guiding them towards selecting the most suitable products for their needs.
- Facilitated efficient guests transactions at registers while prioritizing accuracy in handling cash payments.
- Interacted with guests in friendly and knowledgeable way.
- Picked and packed order items.
- Operated equipment such as pallet jacks, WAVES and cardboard balers.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Greeted guests and directed to requested products.
Sales Associate
US Polo Assn.
11.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Food Preparation Worker
Church’s Chicken
03.2014 - 01.2015
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
Education
Biotechnology
Escuela Vocacional Tomás C. Ongay
Bayamón, PR05.2014
Skills
- Store layout
- Merchandise planning
- Stock control
- Teamwork
- Teamwork and collaboration
- Quick learner
- Customer service
- Problem-solving
- Dependable and reliable
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Motivated team player
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Product packaging
- Stocking
- Relationship building
- Safety procedures
- Pallet jack operation
- Product picking
- Packing and shipping
- Stocking and replenishing
- Merchandise stocking
- Cash register operations
- Inventory counting
- Task prioritization
- Self motivation
- Product knowledge
- Professionalism
- Mentoring and training
- Interpersonal communication
- Adaptability
- Order fulfillment
Timeline
General Merchandise Expert
Target
05.2021 - Current
Sales Associate
US Polo Assn.
11.2018 - 03.2020
Food Preparation Worker
Church’s Chicken
03.2014 - 01.2015
Biotechnology
Escuela Vocacional Tomás C. Ongay
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