Eyob Bosse
Malden,MA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Technical Help Desk Specialist
St. John's Preparatory School
01.2022 - Current
- Serve as the first point of contact for technical support, troubleshooting hardware, software, and audio/video equipment
- Provide IT support to over 3,000 parents, 300 faculty and staff, and 1,800 students (grades 6-12)
- Maintain and repair computer systems, ensuring all end-user devices operate efficiently
- Support macOS and Windows environments, including setup, maintenance, and user assistance
- Manage Office 365 applications, Active Directory accounts, and Group Policy administration
- Oversee help desk ticketing system for efficient resolution of IT requests
- Provide audio/video support for classrooms, Zoom Rooms, and campus-wide AV systems
Help Desk Technician
MB Design
04.2022 - 03.2023
- Provided macOS technical support for internal employees
- Installed, modified, and repaired computer hardware and software
- Deployed and maintained Mac applications via Jamf
- Automated desktop setup to enhance efficiency
- Managed Office 365 applications, user accounts, and server access
- Resolved IT issues efficiently using the Zendesk ticketing system
- Maintained internal knowledge base documentation
Applications Associate
Tufts Health Plan
01.2021 - 02.2022
- Provided support for enterprise applications and acted as a liaison between internal teams and vendors
- Managed internal team mailbox and responded to IT requests
- Administered and maintained Active Directory, managing user accounts, security groups, and GPOs
- Conducted audits and resolved Active Directory-related issues for a seamless user experience
Education
Information Technology
Orbit Information Technology
Online06-2019
Skills
- MacOS & Windows Support
- Office 365 Administration
- Active Directory & Group Policy
- Jamf Device Management
- Zendesk Ticketing System
- Audio/Visual Support (Projectors, Zoom Rooms, AppleTVs)
- Technical support
- Microsoft Office
- User account management
- Customer service
- Help desk administration
- Problem solving
- Network troubleshooting
- Remote support
- Help desk software
- Teamwork
Certification
CompTIA A+ Certification – Computing Technology Industry Association.
Year Up United – Information Technology Certification.
Languages
English
Full Professional
Amharic
Full Professional
Tigrinya
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Help Desk Technician
MB Design
04.2022 - 03.2023
Technical Help Desk Specialist
St. John's Preparatory School
01.2022 - Current
Applications Associate
Tufts Health Plan
01.2021 - 02.2022
Information Technology
Orbit Information Technology
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