Overview
Work History
Education
Skills
Certification
Additional Information - Technical Projects
Timeline
Generic

Eyob Mengistu

Arlington

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Associate

Lumen Technologies
07.2023 - Current
  • Successfully completed an intensive Three-month training course in the Solutions Engineer Academy, acquiring comprehensive business acumen, technical knowledge, and skills in areas such as networking, cloud computing, and other software-defined solutions.
  • Collaborate with government organizations at local, state, and federal levels to understand their unique technical requirements and assist in designing tailored solutions that align with their specific needs.
  • Collaborate closely with cross-functional teams such as Design Engineers, Sales, Product Development, and Operations to coordinate and execute technical projects, ensuring seamless delivery of solutions to customers.
  • Demonstrate adaptability and efficiency in managing multiple technical tasks and priorities, effectively communicating progress and challenges to managers and team members.

Analyst

MVM Inc.
Ashburn
05.2021 - 08.2021
  • Leveraged federal databases and other sources of info to conduct qualitative research and make informed decisions on policy & program initiatives, utilizing critical thinking to analyze and synthesize complex data and identify key insights.
  • Played a key role in reuniting hundreds of unaccompanied children with their sponsor families while working with the U.S. Immigration and Customs Enforcement. Coordinated transportation arrangements and oversaw financial responsibilities which included approving company credit card purchases whenever needed to ensure timely and effective operations.

Mobile Expert

T-Mobile
Richmond
06.2019 - 01.2020
  • Stay knowledgeable on the latest data/entertainment technology, such as Wi-Fi, data devices, & entertainment tools.
  • Consult with customers to help determine the correct device, cellular plan, internet/TV subscription service, or accessory for their work, educational, and personal needs by providing exceptional expertise and personalized service to all.
  • Support sales strategies to achieve growth objectives, personal financial performance goals, and assigned quotas.

Education

Bachelor of Science - Business Information Systems

Virginia Commonwealth University
Richmond, VA

Skills

  • Agile
  • Salesforce
  • B2B Presales
  • Cloud computing
  • Public speaking
  • Cybersecurity
  • Networking
  • Microsoft office
  • Visio
  • Technical support
  • Problem solving

Certification

  • CompTIA Security+
  • Fundamentals of Computing
  • Zscaler Certified Sales Engineer

Additional Information - Technical Projects

Data Center Project, Constructed a Data Center layout for class project that included a Network Rack Diagram and a Product Cost Budget., Implemented the Network Rack Diagram which consisted of a Virtual Server Host Rack, Access Layer Rack, Internet Firewall, Network Rack, Storage system Rack, and a Power Rack that were all connected with CAT Cable 6 wiring.

Timeline

Technical Support Associate

Lumen Technologies
07.2023 - Current

Analyst

MVM Inc.
05.2021 - 08.2021

Mobile Expert

T-Mobile
06.2019 - 01.2020

Bachelor of Science - Business Information Systems

Virginia Commonwealth University

Similar Profiles

CREATE PROFILE
Eyob Mengistu