Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Completed bi-weekly payroll for Number employees.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Cable Power Supply Tech
Kanaan Communications LLC
11.2017 - Current
Work with minimal or no supervision in a fast-paced environment, requiring strong time management skills, and additionally, keeping equipment and vehicle well maintained
Power Supply Technician
BrightHouse Networks
10.2007 - 04.2016
Team lead for crew of 5 techs
Conducted power supply safety training
Managed projects for new construction of cable plants, regarding installation, evaluation, implementation and workability to ensure and maintain smooth operational status
Maintained back-up power equipment for cable plant
Worked with public utility vendors/contractors on various projects
Had direct contact with residential and commercial customers regarding cable plant issues
Pulled 24-hour/on-call duty shifts at least twice weekly
Maintained and managed company vehicles in a safe, responsible, and professional manner
Tech Support Lead
Connections
01.2006 - 09.2007
Company Overview: Sandisk Division
Team lead for 30 call center reps in the USA
Managed day-to-day operations, and conducted employee systems training installation of software systems for companies in Germany and The Philippines