Eyonna Reynolds
Bellwood,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Collections Specialist
JPMorgan Chase
11.2022 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
Guest Service Agent
Petco Animal Supplies Stores Inc.
03.2022 - 11.2022
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Operation Services
Holmes Student Center
07.2020 - 10.2021
- Followed safety protocols while working, avoiding accidents and injuries.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Managed financial operations by providing customers with estimates for repair work.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
Customer Service
Lowes Home Improvement Warehouse
07.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
Sales Associate
Old Navy
08.2016 - 11.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Sales Associate
Justice For Girls
08.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Sociology
Northern Illinois University
Dekalb, IL12-2021
High School Diploma -
Downers Grove North High School
Downers Grove05-2017
Skills
- Relationship building
- Financial management
- Strong negotiation skills
- Active listening
- Multitasking
- Computer skills
- Organizational skills
- Flexible hours
Timeline
Collections Specialist
JPMorgan Chase
11.2022 - Current
Guest Service Agent
Petco Animal Supplies Stores Inc.
03.2022 - 11.2022
Operation Services
Holmes Student Center
07.2020 - 10.2021
Customer Service
Lowes Home Improvement Warehouse
07.2020 - 10.2021
Sales Associate
Old Navy
08.2016 - 11.2020
Sales Associate
Justice For Girls
08.2015 - 02.2016
Bachelor of Science - Sociology
Northern Illinois University
High School Diploma -
Downers Grove North High School
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