Eyrusalem kiros
Silver Spring,United States
Summary
Steadfast Learner employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
9
9
years of professional experience
Work History
Case Aide
Montgomery Coalition For The Homeless
Rockville, Md
05.2023 - Current
- Collaborated with various stakeholders to promote social services.
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Front Desk Receptionist
Court Yard By Marriot
Silver Spring, MD
01.2021 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Caregiver, Special Needs
Bethel Homecare
Silver Spring, MD
01.2019 - 04.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
Cashier
Starbucks
Silver Spring, MD
03.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Community Support Specialist
Keystone Human Services
Lancaster, PA
02.2015 - 07.2018
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Produced crisis management and intervention plans for communities in need.
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
- Helped individuals to provide education and understanding of available social services.
- Collaborated with community partners to develop and implement strategies to meet social service needs.
- Assisted clients with obtaining housing, employment and support resources.
Education
High School Diploma -
Jp Mcaskey
Lancaster, PA06.2007
Skills
- Providing Recreation
- Active Listening
- Critical Thinking
- Health and Safety
- Microsoft Office
- Crisis Prevention
- Safety and Risk Assessments
- Diversity Understanding
- Recreational Activities
- Behavioral Disorders
- Behavior Support
- Coping Techniques
- Support Residents
- Quality Improvement
- Mental Health Crisis Response
Languages
Amharic
Full Professional
Tigrina
Full Professional
Timeline
Case Aide
Montgomery Coalition For The Homeless
05.2023 - Current
Front Desk Receptionist
Court Yard By Marriot
01.2021 - 01.2023
Cashier
Starbucks
03.2019 - 02.2020
Caregiver, Special Needs
Bethel Homecare
01.2019 - 04.2021
Community Support Specialist
Keystone Human Services
02.2015 - 07.2018
High School Diploma -
Jp Mcaskey