Eytra Robertson
Houston,TX
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
11
11
years of professional experience
Work History
Mail Carrier/Customer Support Specialist
United States Postal Service
01.2017 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
Bus Operator/Metro Lift Customer Service
Metropolitan Transportation Authority
06.2014 - 01.2017
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Responded to customer requests for products, services, and company information.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Education
High School Diploma -
Westfield High School
Houston, TX05-2006
Skills
- Safety awareness
- Parcel delivery
- Mail sorting
- Postal regulations
- Call center experience
- Computer proficiency
- Conflict/Complaint resolution
- Microsoft Excel
- Schedule coordination
- Data entry proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Mail Carrier/Customer Support Specialist
United States Postal Service
01.2017 - Current
Bus Operator/Metro Lift Customer Service
Metropolitan Transportation Authority
06.2014 - 01.2017
High School Diploma -
Westfield High School
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