Dynamic professional with a proven track record at BT Painting, enhancing team efficiency and client satisfaction through innovative processes and exceptional customer service. Skilled in time management and problem-solving, I consistently deliver high-quality results while fostering strong relationships and ensuring compliance with safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contractor
Manager, Communications & Office Services
04.2022 - Current
Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
Reduced client complaints by implementing a more effective customer service strategy.
Hired and oversaw subcontractors to meet project needs.
Trained new team members to apply best coding best practices and proper use of development tools.
Analyzed user feedback to gather input and identify areas required for improvement.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Created and managed project plans, timelines and budgets.
Frequently inspected production area to verify proper equipment operation.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Gathered, organized and input information into digital database.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Established long-term relationships with clients, resulting in increased repeat business.
Kept site work safe and in line with budget, schedule, and applicable building codes.
Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Consulted with customers to assess needs and propose optimal solutions.
Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Painter Supervisor
BT Painting
08.2019 - 02.2022
Improved team efficiency by implementing streamlined painting processes and techniques.
Coordinated with suppliers to ensure timely delivery of materials, preventing delays in project timelines.
Developed customized painting plans for clients, tailoring solutions to meet their specific needs and preferences.
Spearheaded innovative initiatives aimed at improving overall crew efficiency without compromising quality or safety standards.
Adapted quickly to changing project requirements, reallocating resources as needed to maintain progress toward goals.
Evaluated employee performance, providing constructive feedback to promote continuous improvement.
Increased client satisfaction by delivering high-quality painting services within established deadlines.
Participated actively in industry conferences and workshops to stay up-to-date on the latest trends in painting technology.
Optimized work schedules for painter crews based on project requirements and individual skill sets.
Resolved conflicts among team members diplomatically, promoting a harmonious workplace atmosphere conducive to productivity.
Maintained a safe working environment by enforcing safety protocols and organizing regular training sessions.
Sourced suppliers and purchased necessary materials for work.
Devised and implemented safety protocols to reduce risks on construction and extraction sites.
Directed projects according to schedule and quality demands.
Supervised training of new construction and extraction workers on safety practices and procedures.
Provided feedback to workers on job performance and safety procedures.
Inspected equipment and tools used for safe operation.
Supported construction and extraction workers to facilitate timely completion of projects.
Restaurant Owner
ORGANISATION
05.2017 - 07.2019
Managed payroll, daily deposits, and cost controls.
Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
Set employee schedules, delegated work, and monitored food quality and service performance.
Maintained positive relationships with local community and government officials.
Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
Contractor
MANAGERIAL
09.2017 - 08.2018
Delivered high-quality work on time and within budget, earning positive feedback from clients.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Established long-term relationships with clients, resulting in increased repeat business.
Kept site work safe and in line with budget, schedule, and applicable building codes.
Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Consulted with customers to assess needs and propose optimal solutions.
Account Manager
Lumina Educational
09.2015 - 06.2016
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Bachelor of Science - Business Administration And Management
Romanian American University
Bucharest Romania
06-2015
Skills
Attention to detail
Customer service
Time management
Problem-solving
Certification
SuperViser , BT painting - 3 years
Restaurant owner and construction Agaoglu İnsaat ve restaurant galeri 2.5 years
Languages
English
Full Professional
Turkish
Native or Bilingual
Romanian
Professional Working
Timeline
Contractor
Manager, Communications & Office Services
04.2022 - Current
Painter Supervisor
BT Painting
08.2019 - 02.2022
Contractor
MANAGERIAL
09.2017 - 08.2018
Restaurant Owner
ORGANISATION
05.2017 - 07.2019
Account Manager
Lumina Educational
09.2015 - 06.2016
Bachelor of Science - Business Administration And Management