EyVaughn Standifer
Pontiac,MI
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Operations Specialist
Volkswagen Group of America
03.2018 - Current
- Provides exceptional service via back office
- Supports functions including the processing of Early Termination, Lease Pull
- Ahead (LPA) and Lease Excess Wear Protection (LEWP) accounts
- Reviews and reconciles LEWP and LPA claims to ensure accuracy and clearly documents steps taken to provide transparency to phone representatives regarding customer accounts
- Reviews Customer Finance packages for accuracy
- Follows up with customers for missing documents and funds complete packages
Specialist
Proline Healthcare
04.2017 - 09.2017
- Ensured contracts are accurate and compliant with regulatory guidelines
- Reviewed all contact details
- Ensured approvals are received for non-standard agreements
- Created basic contract documents for new providers
- Obtained any missing documentation to complete a provider packet
- Performed auditing of the contract, attachments and other provider documents for accuracy and completeness
- Promptly and accurately notate internal systems of all data maintenance requests
- Prepared documentation when applicable to facilitate data maintenance updates, ensuring all documentation is compliant with state, federal and all applicable governing entities
- Assisted with Recruitment efforts by placing outbound calls to leads and/or preparing/tracking and following up on mass mail projects
- Field incoming calls from providers regarding contract or amendment status
Customer Service Representative
MetLife
11.2016 - 04.2017
- Handled customer service inquiries via the telephone and/or email
- Answered questions or resolved problems
- Maintained quality service by following policies and procedures
- Reporting needed changes and contributed to team effort by accomplishing related results as needed
- Greeted customers with a warm and professional attitude while assisting with questions
- Handled emails, inbound calls, and outbound calls
- Monitored claims and physician-related services
- Performed data entry for customer information
Specimen Processor
CompuNet Clinical Laboratories
03.2015 - 11.2015
- Received, processed, labeled, distributed specimens, and performed non-high complexity testing
- As required
- Accurately identified patients, compared specimen labels and paperwork received
- Accurately labeled laboratory specimens
- Handled multiple tasks simultaneously for timely receipt and routing of laboratory specimens (such as blood, urine, stool, tissue, and body fluid) according to established turnaround times
- Called critical laboratory test results and answered incoming phone calls
- Assisted with courier dispatch as needed
Manager
Portrait Innovations
03.2013 - 05.2014
- Oversaw all studio functions
- Shooting subjects of various groupings
- Met both sales and performance goals
- Provided scheduling for employees
- Troubleshooting studio equipment
Education
Diploma - undefined
Oakland Community College
undefined
Pontiac Central High School
Skills
- Analysis skills
- Data collection
- Documentation review
- Account management
- Medical terminology
- Management
- Research
- Copywriting
- E-commerce
- Customer support
- Office manager experience
- Insurance verification
- Customer relationship management
- Typing
- Databases
- Computer hardware
- Multi-line phone systems
- ERP systems
- Google Suite
- Quality Assurance
- Presentation Skills
- Process Improvement
Certification
Data Entry (10+ years)
Microsoft Office (10+ years)
Multi-line Phone Systems (10+ years)
Training (4 years)
Auditing (3 years)
Courier
Timeline
Customer Service Operations Specialist
Volkswagen Group of America
03.2018 - Current
Specialist
Proline Healthcare
04.2017 - 09.2017
Customer Service Representative
MetLife
11.2016 - 04.2017
Specimen Processor
CompuNet Clinical Laboratories
03.2015 - 11.2015
Manager
Portrait Innovations
03.2013 - 05.2014
Diploma - undefined
Oakland Community College
undefined
Pontiac Central High School
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