Eyvette Savoie

• Supervising and performing all functions in the Guest Services Office.
• Communicating and training anyone on company policy and procedures.
• Answering incoming calls, distributing calls/messages, managing store voicemail.
• Handling customer complaints, initiating, and following up on existing customer service tickets.
• Maintain and order store supplies.
• Perform regular quarterly audits for store operations.
• Assisting the store manager with inventory.
• Making and ensuring bank deposits are made daily.
• Performing HR/Payroll duties, such as processing I-9 verifications and maintaining time records.
• Ensure that HR posters are current.

Maintain OSHA logs, postings, and HASCOM book.

• Managed accounts receivable using Sage 50 to ensure accurate financial records.
• Processed purchase orders and quotes for efficient procurement operations.
• Maintained vendor information to streamline supply chain management.
• Provided customer service support, addressing inquiries and resolving issues promptly.
• Conducted collections activities to minimize outstanding debts and improve cash flow.
• Oversaw shipping and receiving processes to ensure timely delivery of products.
• Operated phone system to facilitate effective communication with clients and vendors.
• Coordinated calendar management to optimize scheduling and meetings.

• Processed retail customer purchases to enhance service efficiency.
• Managed dealer parts orders to ensure timely availability.
• Coordinated warranty parts orders for effective service execution.
• Facilitated order parts for technicians to optimize repair timelines.
• Handled phone orders, ensuring accurate and prompt responses.
• Oversaw special order service to meet unique customer needs.
• Streamlined service center order processing for improved workflow efficiency.
• Served as a point of contact for customer inquiries related to parts availability.
• Developed positive relationships with vendors to ensure timely delivery of parts.
• Warranty and Billing.
• Coordinate service orders with the technician.
• Walkthrough of customers' drop-off/pick-up of the unit.
• Monitor service progress and keep the customer updated.
• Calculate charges and process payments