Eyvonne Alvarez
Phoenix,AZ
Summary
Proven Project Manager with a track record of enhancing customer satisfaction and streamlining operations at Floor One. Skilled in quality assurance and customer service excellence, I significantly improved team performance and efficiency. Expert in managing high-volume calls and installations, my approach ensures timely and accurate project execution, embodying dedication and results-driven professionalism.
Overview
2025
2025
years of professional experience
Work History
Customer Care Specialist
US Installations Group
- My responsibilities included but not limited to:
- Dispatch installers the morning of the installations
- Scheduled jobs in system
- Track installers for ETA to the job site
- Manage jobs from beginning to end with communicating with the customer and installer during the job
- Answering high volume of incoming calls
- Scan necessary documents into the system
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Confirm next day installations with time frames
- Call customer to survey completed jobs
Project Manager
Floor One
03.2018 - Current
- My responsibilities included but not limited to:
- Dispatch installers the morning of the installations
- Scheduled jobs in system
- Track installers for ETA to the job site
- Manage jobs from beginning to end with communicating with the customer and installer during the job
- Answering high volume of incoming calls
- Scan necessary documents into the system
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Confirm next day installations with time frames
- Call customer to survey completed jobs
Education
GED -
South Mountain Community College
Phoenix, AZ2005
Skills
- Payment Processing
- Quality Assurance
- Product or Service support
- Customer service excellence
Timeline
Project Manager
Floor One
03.2018 - Current
Customer Care Specialist
US Installations Group
GED -
South Mountain Community College
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