Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ezaine Moxley

Steubenville,OH

Summary

The University Of Akron Alumni with a bachelor's of arts in media production and broadcasting. Exceptional writing skills with excellent communication skills. Four years in the BPO industry with success in planning and operational improvements. Experienced in HR policy development and staff management procedures positively impacting overall morale and productivity.

Overview

11
11
years of professional experience

Work History

Correctional Officer

Jefferson County Sheriff's Office
02.2023 - 01.2024
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.

Sales Associate

Mobilelink Cricket
03.2020 - 02.2022
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for thesales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Recommended accessories and complementary purchases to boost revenue.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.

ELL Consultant

IBEX Global
08.2018 - 02.2021


  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved customer and service representatives' problems, improved operations, and provided exceptional client support.
  • Managed quality assurance program, internal audits, and customer surveys.
  • Increased customer satisfaction by resolving service issues.
  • 500 plus calls per day
  • Worked within applicable standards, policies, and regulatory guidelines to promote safe working environments


  • Actively listen to customers' requests, confirming complete understanding before addressing concerns
  • Worked with customers to understand needs and provide excellent service
  • Maintained energy and enthusiasm in a fast-paced environment


Order Processing

Douglas Laboratories
10.2015 - 10.2016
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Inspected ongoing and outgoing shipments to verify accuracy and prevent errors.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences

Laborer

Weirton, WVAuto Matic Recycling
06.2015 - 09.2015
  • Oversaw warehousing and storage practices and housekeeping.
  • Transported goods from racks, shelves and vehicles.
  • Operated powered lift trucks, floor sweepers, pallet jacks, and forklifts safely, with a 0% incident rate.
  • Measured dimensions of finished pieces for conformance to specifications
  • Used measuring tools such as gauges and tape measures to identify conforming parts during production
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies
  • Observed site safety rules to maximize protections for team members and equipment
  • Loaded, unloaded, and moved material to and from storage and production areas
  • Performed general housekeeping and cleaning tasks
  • Maintained and repaired facilities, equipment, and tools
  • Worked alongside theteam to accomplish work goals according to schedule

Material Handler / Outbound Shipping

FedEx
02.2015 - 05.2015
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Adjusted machine feed and speed if machine malfunctioned.
  • Inspected finished products for quality and adherence to customer specifications.
  • Unloaded, picked, staged and loaded products for shipping.
  • Steubenville, OHH&H Graphic Packed containers and re-packed damaged containers.
  • Follow company quality guidelines to ensure no defective products are shipped.

MPU Associate

Sears Roebuck And Company
08.2012 - 11.2013
  • Answered customers' questions and addressed problems and complaints in person.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Mentored and coached other team members to meet daily sales goals.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Exceeded goals through effective task prioritization and great work ethic
  • Increased customer satisfaction by resolving issues
  • Maintained energy and enthusiasm in fast-paced environment

Education

Bachelor of Arts - Mass Media Communications

The University of Akron
Akron, OH
07.2012

Skills

  • Forklifts

  • Graphic Design

  • Shipping

  • Excellent Presentation Skills

  • Business Intelligence

  • Excellent Researching Skills

  • Intelligence Analysis

  • User Support

  • Programming

  • Client Relationships

  • Reporting Capabilities

  • Knowledgeable In [Avaya]

  • Data Warehousing

  • Cash handling

  • Retail store operations

  • Sales strategies

  • Customer Service

Affiliations

WZIP-FM Student run radio program

Timeline

Correctional Officer

Jefferson County Sheriff's Office
02.2023 - 01.2024

Sales Associate

Mobilelink Cricket
03.2020 - 02.2022

ELL Consultant

IBEX Global
08.2018 - 02.2021

Order Processing

Douglas Laboratories
10.2015 - 10.2016

Laborer

Weirton, WVAuto Matic Recycling
06.2015 - 09.2015

Material Handler / Outbound Shipping

FedEx
02.2015 - 05.2015

MPU Associate

Sears Roebuck And Company
08.2012 - 11.2013

Bachelor of Arts - Mass Media Communications

The University of Akron

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