Ezana Adefris
Arlington,VA
Summary
Results-driven Sales Professional with over 10 years of experience in customer-focused sales and relationship management. Proven ability to understand client needs, deliver exceptional service, and exceed sales targets in fast-paced environments. Adept at building rapport, negotiating effectively, and guiding clients through complex decision-making processes. Seeking to leverage strong communication, organizational, and sales skills in a Leasing Agent role to assist clients in finding their ideal homes while driving occupancy rates and resident satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Jim McKay Chevrolet
01.2017 - 01.2021
- Delivered exceptional customer service by understanding client needs and providing tailored product recommendations
- Enhanced customer satisfaction ratings through personalized service and clear communication of product features and benefits
- Developed strong relationships with customers, addressing their inquiries and providing solutions to enhance their buying experience
- Assisted with setting up and maintaining in-store technology, including point-of-sale systems and inventory management software
- Provided training to staff on the use of sales tools and technology, improving team efficiency and customer interactions
- Conducted follow-up calls with customers to ensure satisfaction and encourage repeat business, resulting in increased customer loyalty
- Maintained an organized workspace and managed inventory levels, contributing to the overall efficiency of sales operations
Sales Associate
Koons Woodbridge Ford
02.2015 - 01.2017
- Delivered exceptional customer service by guiding clients through the car purchasing process, from initial inquiry to closing the sale.
- Maintained an in-depth knowledge of vehicle features, specifications, and financing options to effectively match customers with vehicles that met their needs and budgets.
- Consistently exceeded monthly sales targets by leveraging strong negotiation skills and building rapport with customers.
- Conducted thorough vehicle demonstrations, test drives, and follow-ups to ensure customer satisfaction and retention.
- Managed inventory displays and maintained an organized showroom to enhance the customer experience.
- Handled all paperwork, including purchase agreements, financing documentation, and trade-in evaluations, ensuring accuracy and compliance with dealership policies.
- Proactively contacted prospective leads through email, phone calls, and follow-up appointments to generate new business opportunities.
Education
Per Scholas IT Training
Silver Spring, MDSkills
- Customer Service Excellence: Proven ability to build rapport with clients, delivering personalized experiences and addressing individual needs with professionalism and care
- Product Expertise: Adept at explaining complex product features and benefits to help guide customers in making informed decisions
- Team Collaboration: Thrives in team-oriented environments, contributing to shared success by fostering strong communication and mutual respect among colleagues
- Inventory Management: Proficient in organizing, tracking and maintaining inventory, ensuring availability and effective presentation of products
- Communication: Strong verbal and written skills, including handling inquiries via phone, email, and social media, and delivering impactful product demonstrations
Additional Information
Fluent in Amharic
Timeline
Sales Associate
Jim McKay Chevrolet
01.2017 - 01.2021
Sales Associate
Koons Woodbridge Ford
02.2015 - 01.2017
Per Scholas IT Training
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