EZANA TESFAY
Las Vegas,NV
Summary
Versatile professional with a robust background in mental health support at AI-YA & UNHCR and current roles in security and logistics at CSC and Amazon in Nevada. Excelled in team coordination and client services, leveraging skills in AWS and effective communication. Demonstrated ability to enhance operational efficiency and user experience, underscoring a commitment to impactful service delivery and innovation.
Overview
6
6
years of professional experience
Work History
Pit Administrator
Wynn Las Vegas
Las Vegas, NV
06.2024 - Current
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Security Agent
CSC
Las Vegas, Nevada
01.2023 - Current
- Surveillance and patrolling
- Ticketing and crowd control
Amzon Ware House
Amazon
Las Vegas, Nevada
01.2023 - 10.2023
- Scanning and parking client's orders with the right address
- Taking and arranging client orders
Mental Health Worker
AI-YA & UNHCR
01.2021 - 02.2023
- Managed the psychosocial support division within AIYA Operational Partners working with UNHCR in Tigray, Ethiopia for more than a year.
- Supervised coordination of case-related projects.
- Assisted in the development of group therapy programs, contributing to a more supportive environment for patients.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
PROFESSIONAL DIPLOMA - UI UX Design
UX Design Institute
Ireland, WVCommunication and Humanity
Collage of southern Nevada
Las Vegas, NVDiploma - Amazon web service (AWS)
Alison Academy
Skills
- AWS
- Mental Health And Psychosocial Support
- Mindfulness based Stress Reduction
- Photography And Editing
- Figma
- Website Application User Experience Design
- Website Application User Interface Design
- Mobile UI UX Design
- Agile
- Communication & Presentation
- Problem Solving
COMMUNITY SERVICE & VOLUNTEER WORK
Title, Organization Name, Date period, How can this experience make you a better candidate for the job you're applying to?
Timeline
Pit Administrator
Wynn Las Vegas
06.2024 - Current
Security Agent
CSC
01.2023 - Current
Amzon Ware House
Amazon
01.2023 - 10.2023
Mental Health Worker
AI-YA & UNHCR
01.2021 - 02.2023
PROFESSIONAL DIPLOMA - UI UX Design
UX Design Institute
Communication and Humanity
Collage of southern Nevada
Diploma - Amazon web service (AWS)
Alison Academy