Ezechiel Jocelyn
Coral Springs,FL
Summary
Proven specialist in process improvement and customer service, I enhanced operational efficiency and client satisfaction at Flagstar Bank, FSB. Skilled in document management and relationship building, I spearheaded team training initiatives and reduced invoice aging accounts, significantly improving cash flow management and fostering a high-performance work environment.
Experienced in high-paced environments, developed strong organizational and multitasking abilities in collaborative setting. Transitioning into new field, leveraging skills in project management and communication. Aiming to bring meticulous attention to detail and resourcefulness to new and challenging role.
Overview
10
10
years of professional experience
Work History
Real Estate Properties Coordinator
Sixt Rent A Car, LLC
1501 NW 49th. St. Fort Lauderdale, FL 33069
10.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Default Servicing Operation Agent
Flagstar Bank, FSB
Troy, MI
04.2020 - 10.2021
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Account Payable & Receivables Specialist
Phelan Hallinan Diamond and Jones
Fort Lauderdale, FL
10.2014 - 03.2020
- Participated in financial audits by providing detailed documentation related to receivables transactions as needed.
- Optimized cash application procedures, leading to reduced processing time and improved cash flow management.
- Supported budgeting activities by forecasting future cash collections based on historical trends and current market conditions.
- Improved cash flow by diligently managing accounts receivable and implementing efficient collection strategies.
- Played a key role in the implementation of a new receivables management system, contributing to improved data accuracy and operational efficiency.
- Streamlined the invoicing process, ensuring prompt delivery to customers and facilitating prompt payments.
- Trained new team members on receivables processes, fostering a high-performance work environment.
- Managed a portfolio of high-value customer accounts, effectively balancing risk mitigation with revenue generation objectives.
- Implemented effective credit control policies, minimizing bad debt exposure for the company.
- Partnered with cross-functional teams to identify root causes of complex billing issues, developing solutions that enhanced overall operational effectiveness.
- Reduced aging accounts by consistently following up on overdue invoices and negotiating payment terms with clients.
Education
Bachelor of Science - Business Administration Concentration in Accountin
DeVry University
Miramar, FL06-2009
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Schedule coordination
- Discretion and confidentiality
- Document management
- Process improvement
- Staff management
- Project coordination
- Project Support
- Recordkeeping
Languages
French
Native or Bilingual
Interests
- Gym Workouts
- Team Sports
- Enjoy participating in group activities for overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
Timeline
Real Estate Properties Coordinator
Sixt Rent A Car, LLC
10.2021 - Current
Default Servicing Operation Agent
Flagstar Bank, FSB
04.2020 - 10.2021
Account Payable & Receivables Specialist
Phelan Hallinan Diamond and Jones
10.2014 - 03.2020
Bachelor of Science - Business Administration Concentration in Accountin
DeVry University