Summary
Overview
Work History
Skills
Timeline
Education
Generic
Ezechiel Sainterme

Ezechiel Sainterme

IT Field Service Technician
Oakland Park,FL

Summary

With over five years of experience, I have strong expertise in various IT fields including installation, configuration and maintenance of Windows computer hardware, iOS mobile devices, software, peripherals, network equipment, data cabling and audio-visual installation. My professional background has allowed me to develop in-depth skills in the effective resolution of technical problems, IT project management, as well as in communication and user training. I am able to independently handle technical support requests, quickly diagnose and resolve IT incidents, while ensuring a high level of customer satisfaction. My ability to work under pressure and adapt quickly to new technological environments makes me a key player in any IT project. Furthermore, I am aware of the importance of data privacy and am committed to treating sensitive information with the utmost discretion. My rigor and reliability make me a professional who can be counted on to ensure the security and availability of computer systems.My privileged access to this information allows me to guarantee the relevance and precision of the services I provide, while respecting the strictest security and confidentiality standards.

Overview

13
13
years of professional experience

Work History

IT Field Service Technician

Blattner Energy
Oklahoma City, OK
01.2024 - 06.2024
  • Provided technical support to users via telephone or remote access.
  • Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
  • Participated in team meetings to discuss project status updates.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Performed system backups and restores as required.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Set up user profiles on local machines according to established standards.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Resolved hardware issues including replacing parts as necessary.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Maintained positive working relationship with fellow staff and management.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Collected, analyzed and reported on data for use in operational planning.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Provided onsite technical support and troubleshooting for IT hardware and software issues.
  • Conducted regular maintenance checks on systems to ensure optimal performance levels are met.
  • Installed, configured, tested, maintained, monitored and troubleshot computer systems and network equipment.
  • Created user accounts, profiles and passwords in accordance with company policy.
  • Assisted users in the use of computer hardware and software to ensure operational efficiency.
  • Developed detailed documentation for each customer and client's IT environment for future reference purposes.
  • Researched new technologies related to IT field service operations to stay up-to-date with industry trends.
  • Repaired faulty components such as hard drives, memory modules, motherboards using appropriate tools and techniques.
  • Diagnosed hardware and software faults and resolved technical problems either remotely or on-site in a timely manner.
  • Performed system upgrades including service packs, patches, hot fixes, and security configurations.
  • Participated in team meetings to discuss challenges faced during service calls and suggest solutions accordingly.
  • Collaborated closely with other departments in order to meet customer expectations.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Answered user inquiries to resolve computer software or hardware operation problems.

IT Field Service Technician

AT&T
Naples, FL
06.2020 - 09.2023
  • Performed system upgrades including service packs, patches, hot fixes and security configurations.
  • Installed, configured, tested, maintained, monitored and troubleshot computer systems and network equipment.
  • Provided onsite technical support and troubleshooting for IT hardware and software issues.
  • Created user accounts, profiles and passwords in accordance with company policy.
  • Assisted users in the use of computer hardware and software to ensure operational efficiency.
  • Analyzed system logs and identified potential issues with computer systems.
  • Diagnosed hardware and software faults and resolved technical problems either remotely or on-site in a timely manner.
  • Developed detailed documentation for each customer and client's IT environment for future reference purposes.
  • Conducted regular maintenance checks on systems to ensure optimal performance levels are met.
  • Repaired faulty components such as hard drives, memory modules, motherboards using appropriate tools and techniques.
  • Provided assistance to other technicians in resolving complex technical problems encountered during service calls.
  • Researched new technologies related to IT field service operations to stay up-to-date with industry trends.
  • Responded promptly to emergency requests from customers and clients when necessary.
  • Ensured compliance with established policies regarding installation of new systems or modifications made to existing ones.
  • Collaborated closely with other departments in order to meet customer expectations.
  • Participated in team meetings to discuss challenges faced during service calls and suggest solutions accordingly.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Oversaw daily performance of computer systems.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Collected, analyzed and reported on data for use in operational planning.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Inspected equipment and read order sheets to prepare for delivery to users.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Modified and customized commercial programs for internal needs.

IT Field Service Technician

CLARO CHILE
Santiago De Chile
11.2011 - 02.2016
  • Provided onsite technical support and troubleshooting for IT hardware and software issues.
  • Installed, configured, tested, maintained, monitored and troubleshot computer systems and network equipment.
  • Performed system upgrades including service packs, patches, hot fixes and security configurations.
  • Created user accounts, profiles and passwords in accordance with company policy.
  • Assisted users in the use of computer hardware and software to ensure operational efficiency.
  • Maintained inventory records of all equipment used by customers and clients.
  • Diagnosed hardware and software faults and resolved technical problems either remotely or on-site in a timely manner.
  • Developed detailed documentation for each customer and client's IT environment for future reference purposes.
  • Repaired faulty components such as hard drives, memory modules, motherboards using appropriate tools and techniques.
  • Provided assistance to other technicians in resolving complex technical problems encountered during service calls.
  • Researched new technologies related to IT field service operations to stay up-to-date with industry trends.
  • Responded promptly to emergency requests from customers and clients when necessary.
  • Collaborated closely with other departments in order to meet customer expectations.
  • Performed administrative tasks such as maintaining accurate records of work performed for clients and customers.

Skills

  • Support Services
  • Communications Support
  • Troubleshooting And Diagnostics
  • Application Installations
  • Professional Networking
  • Teamwork And Collaboration
  • Technical Solution Analysis
  • Team Development
  • User Account Management
  • [Software] Expertise
  • Employee Development
  • Technical Assistance
  • Staff Management
  • Helpdesk Operations
  • Technical Support Understanding
  • Software and hardware evaluations
  • Hardware Evaluations
  • Hardware analysis
  • Performance Evaluation and Optimization
  • Hardware replacement
  • Software Evaluation
  • Hardware and Software Repair
  • Diagnosis and evaluations
  • Performance monitoring and evaluation
  • Hardware testing
  • Equipment Installation And Repair
  • Installation And Maintenance
  • Network Installation
  • Troubleshooting And Repair
  • Repair And Installation
  • Troubleshooting
  • Repair Auditing
  • Maintenance And Repair
  • Mechanical Troubleshooting
  • Service Quality
  • Tool Management
  • Customer Service
  • Problem-Solving
  • Technical Troubleshooting
  • Electrical Troubleshooting
  • Electronics Repairs
  • Technical Support
  • Technical Reporting And Documentation
  • Component Repair
  • Device Installation
  • Report Preparation
  • System Installation
  • Analytics
  • Field Data Collection
  • Data Collection
  • Technical Analysis
  • Team Supervision
  • Teamwork And Coordination
  • Regulatory Requirements
  • System Testing
  • Technical Writing
  • Managing Projects
  • Installation Planning
  • Safety And Compliance
  • Equipment Testing
  • Equipment Calibration
  • Computer Software Repair
  • Jobsite Support
  • Safety Meetings
  • Field Production
  • Unix And Linux-Based Tools
  • Problem-solving abilities
  • Professionalism
  • Technology Integration
  • System Integration
  • Windows Server
  • Microsoft Azure
  • Virtualization Technologies

Timeline

IT Field Service Technician

Blattner Energy
01.2024 - 06.2024

IT Field Service Technician

AT&T
06.2020 - 09.2023

IT Field Service Technician

CLARO CHILE
11.2011 - 02.2016

Computer Engineering Technology

Bachelor of Science (B.S)

Education

Computer Engineering Technology

Bachelor of Science (B.S)
Santiago De Chile
06-2011
Ezechiel SaintermeIT Field Service Technician