With over five years of experience, I have strong expertise in various IT fields including installation, configuration and maintenance of Windows computer hardware, iOS mobile devices, software, peripherals, network equipment, data cabling and audio-visual installation. My professional background has allowed me to develop in-depth skills in the effective resolution of technical problems, IT project management, as well as in communication and user training. I am able to independently handle technical support requests, quickly diagnose and resolve IT incidents, while ensuring a high level of customer satisfaction. My ability to work under pressure and adapt quickly to new technological environments makes me a key player in any IT project. Furthermore, I am aware of the importance of data privacy and am committed to treating sensitive information with the utmost discretion. My rigor and reliability make me a professional who can be counted on to ensure the security and availability of computer systems.My privileged access to this information allows me to guarantee the relevance and precision of the services I provide, while respecting the strictest security and confidentiality standards.