Ezeka Francher
Adairsville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in assisting with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, multitasking, safety, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Fulfillment Center Associate
Amazon
08.2024 - Current
- Preparing fluid load shipments to proper destinations while adhering to carrier and DOT guidelines, and resulting in reduced damages due to packaging.
- Expedited IXD time with proficient use of warehouse management software and scanning equipment.
- Promotes a positive working culture through effective communication, active listening, and building a partnership with co-workers across various departments.
- Adapts quickly to shifting priorities during peak season, ensuring prompt fluid load of all outbound arcs without compromising on accuracy or quality standards.
- Working alongside others in Trailer Dock and Releasing (TDR), Sweeping, Ty-Gard DS an Ty-Patch DS and also Jam Pole trained to help keep the flow of product on all conveyors.
- Maintaining a safe work environment by adhering to safety protocols and promptly reporting any hazards, spills or incidents.
Manufacturing Production Associate
Shaw Industries
03.2022 - 08.2024
- Helping train new employees in creel information
- Loading, splicing and unloading assigned yard per order for customer satisfaction.
- Maintaining a clean and organized environment
- Communicating any discrepancies to allocated coordinator.
- Wearing all required PPE per location.
- Mentoring disabled individuals to gain work knowledge and skills.
Manufacturing Production Associate/Safety Coordinator
Shaw Industries
03.2019 - 10.2020
- Maintaining a clean an organized creel, and loading correct assigned yarn per order requirements.
- Wearing all required PPE for job assignments
- Attending all safety, management meetings and trainings.
- Helping keep other employees. aware and accountable for safety.
- Recording daily and weekly audits an turning in by deadline.
- Learning setup, machine threadup, weight checks, clutch tests, pill samples, identifying pile heights, and stitch count.
- Fixing mishaps such as mending for high and low lines, cut line, off clutches, and unthreads.
- Repairing hooks, fingers, needles, blade blocks, and clips for quality control.
- Completing orders and turning in all required paperwork for tufted carpets for next process.
Manufacturing Production Associate
Integrity Window And Door By Marvin
08.2015 - 12.2018
- Manufacturing top quality windows in a fast paced environment for satisfied customers.
- Includes laying glass into ultrex frames, applying SDL patterns and hardware to required sashs.
- Also preparing, building and repairing an Old Style sash built by hand for customers.
- Wearing required PPE for each department
- Priming and Painting wood components for windows and doors
- Making sure all packages and pallets get assigned to correct area in warehouse or to shipping door to be sent to correct location.
Store Associate
Holiday Stationstores
02.2015 - 06.2016
- Maintaining clean convenience location including bathrooms, carwash bays, outdoor ground area and fueling pumps.
- Assisting customers with purchases and balancing tills.
- Restocking shelves in dry stock, freezer and fridge areas.
- Also complying an maintaining fresh foods to serve to customers with times and temperature checks.
Assistant Manager
Sam's Mart
02.2013 - 02.2015
- Scheduling employees weekly
- Twice a week sending in complete store order to maintain a well stocked location for all new and returning customers.
- Daily paperwork completed including correspondence to corporate office. Also including gas price checks within surrounding area to stay competitive.
- Stocking fridge, freezer and dry stock areas to keep a well stocked store.
- A clean environment for all including indoor and outdoor trash, grounds and fueling stations.
- Ready to serve food hot an fresh with correct times and temperature checks to standard.
- Assisting with training of new employees, operating tills and balancing out at the end of each shift.
Assistant Manager
Taco Bell/ Pizza Hut
04.2011 - 02.2013
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Making foods to customer request including all customizations.
- Accepting payment and balancing tills
- Assisting with employees weekly scheduling
- Maintaining a clean shift, and easy clean up at the end
- Turning in all daily required paperwork which includes end of day and customer relation surveys.
- Participating in quarterly restaurant cleans
- Abiding by all of SERV SAFE food handling requirements
Education
No Degree - Business Administration Technology
Chattahoochee Technical College
AcworthHigh School Diploma -
Cass High School
White05.2011
Skills
- Performance Goals
- Continuous Education
- Template Reading
- Pneumatic Tools
- Customer Needs Assessments
- Reading Comprehension
- Product Inventories
- Customer Satisfaction
- Lockout and Tagout Processes
- Production Operations
- Environmental Safety
Timeline
Fulfillment Center Associate
Amazon
08.2024 - Current
Manufacturing Production Associate
Shaw Industries
03.2022 - 08.2024
Manufacturing Production Associate/Safety Coordinator
Shaw Industries
03.2019 - 10.2020
Manufacturing Production Associate
Integrity Window And Door By Marvin
08.2015 - 12.2018
Store Associate
Holiday Stationstores
02.2015 - 06.2016
Assistant Manager
Sam's Mart
02.2013 - 02.2015
Assistant Manager
Taco Bell/ Pizza Hut
04.2011 - 02.2013
No Degree - Business Administration Technology
Chattahoochee Technical College
High School Diploma -
Cass High School
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