Ezekial Wohlrab
Washington
Summary
Highly skilled and customer-focused professional with a strong inclination towards technology. Troubleshooting capabilities and dedicated to providing exceptional support to users. Experienced in offering network and software assistance, as well as developing and implementing technical solutions. Adept at analyzing system performance and security to ensure optimal user experience.
Overview
14
14
years of professional experience
Work History
IT Field Support Analyst
NBC
06.2017 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
PC REFRESH ANALYST
NBC
04.2016 - 12.2016
- Responsible for configuring, installing desktops, laptops, printers, peripherals, and software
- Configured and setting up Hardware and software using NBC approved NBCU Imaging process
- Customized desktop hardware to meet user specifications and site standards
- Familiarize end users with respect to basic hardware and peripheral device operation
- Utilized documentation and technical knowledge to analyze and resolve problems relating (but not limited to): Department applications, Operating System (Windows/MACs), Desktop and Laptop hardware, Portable PC hardware and Peripheral hardware
- Created detailed procedures and documentation for use with new software applications & hardware
JUNIOR NETWORK ADMINISTRATOR
The Moriah School
01.2013 - 01.2016
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Assisted IT staff on troubleshooting issues and closing calls.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Researched and recommended new technologies and strategies for improving system performance.
Desktop Support Technician
The Moriah School
01.2011 - 01.2013
- Purchased, setup and installed new computers.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
High School Diploma -
Secaucus High School
06-2008
Skills
- Incident management
- IT security management
- Hardware maintenance
- Disaster recovery
- Application support
- Operating systems
- Remote support
- Customer support
- Network configuration
- Mobile device management
- Hardware installation
- Software installation
- Asset management
Timeline
IT Field Support Analyst
NBC
06.2017 - Current
PC REFRESH ANALYST
NBC
04.2016 - 12.2016
JUNIOR NETWORK ADMINISTRATOR
The Moriah School
01.2013 - 01.2016
Desktop Support Technician
The Moriah School
01.2011 - 01.2013
High School Diploma -
Secaucus High School
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