Solution-oriented problem-solver with skills in taking reports and keeping detailed records of regular and emergency situations. Stays alert and focused in emergency situations and makes logical decisions to promote personal and employee safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Mental Health Technician
State of Illinois-Department of Human Services
2023 - Current
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
Improved patient well-being by providing compassionate care and support during their mental health journey.
Driver
Lyft
02.2023 - 09.2023
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Delivered goods and products to customer on time and in excellent condition.
Manage over 50 customer calls per day
Perform vehicle maintenance and assess vehicle for damage after each shift
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
Advocated for patient needs within healthcare system, ensuring access to necessary resources.
Car Hauler
Chariot Towing LLC
01.2021 - 01.2023
Performed pre-shift safety inspections on equipment before operating.
Adhered to and followed road safety rules and regulations.
Sustained high degree of care and attention to prevent injury to others in congested areas.
Determined need for and added fuel, coolants, lubricants and ignition aids.
Operated variable hand and foot controls to govern speed, gearing and dumping.
Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
Property Manager
Yellowstone Enterprises LLC
09.2018 - 12.2020
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Collected and maintained careful records of rental payments and payment dates.
Communicated effectively with owners, residents, and on-site associates.
Conducted regular inspections of both interior and exterior of properties for damage.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Coordinated appointments to show marketed properties.
Automotive Technician
Cook Dupage Transportation
04.2016 - 08.2018
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Replaced damaged, missing, or defective parts with new and refurbished components.
Changed, rotated, and balanced tires on different types of vehicles.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Maintained accurate records of time and materials required to perform repairs and service.
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Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Investigated customer complaints to identify cause of malfunctions.
Repaired and replaced worn and damaged components.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Perform maintenance procedure on 10 to 15 vehicles weekly
Automotive Technician
Finishline Auto Repair
05.2014 - 03.2015
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Replaced damaged, missing, or defective parts with new and refurbished components.
Changed, rotated, and balanced tires on different types of vehicles.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Repaired and replaced worn and damaged components.
Direct Support Professional
Divine Center
05.2009 - 12.2011
Assisted disabled clients to support independence and well-being.
Administered medication as directed by physician.
Maintained clean, safe, and well-organized patient environment.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Monitored progress and documented patient health status changes to keep care team updated.
Transported clients to medical and dental appointments to provide support.
Monitored clients' overall health and well-being and noted significant changes.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Handled incoming mail, bills and invoices and completed appropriate actions.
Supervised daily activities and provided assistance to staff.
Direct Support Professional
Dubois Douglas Center
03.2003 - 03.2009
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
Improved patient well-being by providing compassionate care and support during their mental health journey.
Education
Some College (No Degree) - Automotive, Diesel And Industrial Technology
Universal Technical Institute of Illinois
Lisle, IL, US
Some College (No Degree) - Certified Nursing Assistant Program
Bestmed-Care Services
Dolton, IL
09.2010
Some College (No Degree) - Polysomnography Technology
SLEEP AND BEHAVIOR MEDICINE INSTITUTE
Skokie, IL
Associate of Applied Science - Business Administration
Osun State Polytechnic
Osun, Nigeria
10.1998
Skills
De-escalation techniques
Behavior observation
Stress reduction techniques
Suicide prevention
Timeline
Driver
Lyft
02.2023 - 09.2023
Car Hauler
Chariot Towing LLC
01.2021 - 01.2023
Property Manager
Yellowstone Enterprises LLC
09.2018 - 12.2020
Automotive Technician
Cook Dupage Transportation
04.2016 - 08.2018
Automotive Technician
Finishline Auto Repair
05.2014 - 03.2015
Direct Support Professional
Divine Center
05.2009 - 12.2011
Direct Support Professional
Dubois Douglas Center
03.2003 - 03.2009
Mental Health Technician
State of Illinois-Department of Human Services
2023 - Current
Some College (No Degree) - Automotive, Diesel And Industrial Technology
Universal Technical Institute of Illinois
Some College (No Degree) - Certified Nursing Assistant Program
Bestmed-Care Services
Some College (No Degree) - Polysomnography Technology
SLEEP AND BEHAVIOR MEDICINE INSTITUTE
Associate of Applied Science - Business Administration
Qualified Intellectual Disability Professional at State of Illinois-Department of Human ServicesQualified Intellectual Disability Professional at State of Illinois-Department of Human Services