Ezekiel Campbell
Royal Palm Beach,FL
Summary
Dynamic Customer Care Associate with a proven track record at Home Depot.com, excelling in complaint resolution and customer relationship management. Adept at training new staff and enhancing product knowledge, I foster strong team collaboration and ensure customer satisfaction through active listening and effective troubleshooting. Committed to delivering exceptional service and support. Focused customer service professional dedicated to meeting and exceeding customer expectations by providing industry-leading support. Skilled in handling inbound and outbound calls, online requests, and emails, with good problem-solving, multitasking, and research abilities. Background in the field roles with high-volume customer demands. Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
17
17
years of professional experience
Work History
Customer Care Associate
Home Depot.com
West Palm Beach, FL
03.2019 - 07.2025
- Assisted
- Assisted customers with product inquiries and complaints.
- Followed up with customers to ensure satisfaction with the resolution.
- Trained new Customer Care Associates on policies and procedures.
- Maintained up-to-date knowledge of company products and services.
- Advised customers on how to use products correctly or get the most out of them.
Concierge/Unarmed Security Officer
Solimar- Condominium
Surf-Side, FL
09.2008 - 06.2009
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Managed incoming calls from guests, ensuring that all requests were handled efficiently and accurately.
- Developed strong relationships with key partners to ensure smooth operations between departments.
- Trained new staff members on proper policies and procedures related to customer service delivery.
Education
High School Diploma -
James Madison High School
Norcross, GA05-2011
Some College (No Degree) - Business Administration/ Criminal Justice
Liberty University
Lynchburg, VASkills
- Customer service and support
- Product knowledge
- Complaint resolution and handling
- Customer relationship management
- Employee training and development
- Technical troubleshooting
- Conflict resolution
- Active listening
- Team collaboration
- Returns and exchanges
Affiliations
- In my spare time I like to go fishing and walking in the park
Timeline
Customer Care Associate
Home Depot.com
03.2019 - 07.2025
Concierge/Unarmed Security Officer
Solimar- Condominium
09.2008 - 06.2009
High School Diploma -
James Madison High School
Some College (No Degree) - Business Administration/ Criminal Justice
Liberty University
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