Summary
Overview
Work History
Education
Skills
Timeline
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Ezekiel Contreras

La Verne,CA

Summary

Seasoned operations management professional with extensive experience in process optimization. Skilled in strategic planning and operational efficiency, resulting in significant workflow improvements. Demonstrated success in enhancing business performance through innovative problem-solving, and effective leadership. Committed to driving continued organizational growth and excellence.

Overview

9
9
years of professional experience

Work History

Owner/Operator

A to B Transportation Solutions
Upland, CA
01.2023 - 12.2024
  • Transportation services company focused on efficient delivery
  • Followed regular schedule of pickups for individual customers and groups.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Processed shipment documents neatly and efficiently for each load.
  • Worked well with dispatchers to communicate route and schedule changes.

Senior Account Manager II

Loan Depot, Inc.
Foothill Ranch, USA
10.2020 - 04.2022
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Managed conditions sent from underwriting departments
  • Maintained complete confidentiality of submitted information according to release guidelines
  • Examined and verified information in loan application and closing documents
  • Worked with third-party vendors to address and clear loan closing requirements
  • Prepared and delivered loan documents to title and escrow teams

Delivery Driver

VDS Delivery Services
Ontario, USA
06.2016 - 04.2022
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
  • Submitted accurate invoices, shipping paperwork and logs to support timely record-keeping
  • Navigated and operated box trucks to deliver products and materials
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty

Education

High School Diploma -

Whitcomb High School
Glendora, CA

Skills

  • Effective problem resolution
  • Prioritization and organization
  • Logistics coordination
  • Excellent communication
  • Consistent dedication to tasks
  • Proficient in English and Spanish

Timeline

Owner/Operator

A to B Transportation Solutions
01.2023 - 12.2024

Senior Account Manager II

Loan Depot, Inc.
10.2020 - 04.2022

Delivery Driver

VDS Delivery Services
06.2016 - 04.2022

High School Diploma -

Whitcomb High School

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Ezekiel Contreras