Ezekiel Craig
Summary
Accomplished IT Specialist with over 6 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Certified in CompTIA Security+ and Azure AI Engineer. Committed to providing efficient, high-quality support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Auburn University – Office of Information Technology
Auburn, AL
02.2021 - Current
- Successfully configured laptops for seamless integration with Microsoft Intune's mobile device management, enhancing organizational productivity and efficiency
- Provided exemplary remote technical support to users, consistently resolving hardware, software, and network issues promptly and effectively, maintaining high user satisfaction levels
- Demonstrated expertise in enrolling devices into Intune using Autopilot and manual methods, effectively troubleshooting common and advanced issues, ensuring smooth device onboarding and management
- Spearheaded monthly application update and deployment initiatives, optimizing university-wide usage through Intune, resulting in enhanced software performance and user experience
- Developed and tested custom app detection scripts using PowerShell, improving automation and efficiency in software management processes
- Enhanced organizational efficiency by strategically organizing device and user groups in Azure Active Directory, simplifying device management and access control
- Generated comprehensive reports for File Share Auditing purposes, providing valuable insights for compliance and security enhancements
- Proactively diagnosed and resolved complex technical problems related to operating systems, applications, and network connectivity, minimizing downtime and ensuring uninterrupted operations
- Leveraged the ServiceNow platform for efficient ticket management, accurately documenting incident details, resolutions, and follow-up actions, maintaining high service quality standards
- Led and successfully resolved escalated cases from lower-tier support teams, showcasing exceptional technical expertise and leadership capabilities
- Implemented robust security protocols to safeguard endpoint devices against potential threats, ensuring the integrity and confidentiality of organizational data, and maintaining regulatory compliance.
Information Technology Specialist
Auburn University - Harbert College of Business
Auburn, AL
01.2016 - 02.2019
- Managed and delivered technology support in various settings, including classrooms, physical and virtual labs, and conference rooms
- Successfully addressed a diverse range of technical issues, employing both remote and in-person troubleshooting methods
- Executed hardware and software installations while delivering top-notch customer care and training
- Documented resolved issues using the ticketing system for accurate tracking and reference.
Education
Bachelor of Science in Software Engineering, -
Western Governors University
04.2024
Master of Science in Information Technology Management -
Western Governors University
08.2020
Bachelor of Science in Information Systems Management -
Auburn University
05.2019
Skills
- Java
- Python
- PowerShell
- C#
- JavaScript
- HTML
- CSS
- React
- Angular
- Microsoft Intune
- Canva
- ServiceNow
- O365
- Power BI
- GitHub
- Bomgar Remote Support
- SQL(PostgreSQL)
- Git
- End-user support
- Software Development
- Problem-solving skills
- Web development
Certification
- DoD 8570 IAT Level II certification: CompTIA Security+
- Microsoft Security, Compliance, and Identity Fundamentals
- Microsoft Azure AI Fundamentals
- Microsoft Azure AI Engineer Associate
- AWS Certified Cloud Practitioner
- PMI: Certified Associate in Project Management (CAPM)
- WGU Front-End Developer
- Foundational C# Developer with Microsoft
- ITILv4
Timeline
Information Technology Specialist
Auburn University – Office of Information Technology
02.2021 - Current
Information Technology Specialist
Auburn University - Harbert College of Business
01.2016 - 02.2019
Bachelor of Science in Software Engineering, -
Western Governors University
Master of Science in Information Technology Management -
Western Governors University
Bachelor of Science in Information Systems Management -
Auburn University
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