Ezekiel Espalin
Albuquerque,NM
Summary
Dynamic leader with over 17+ years of total transit experience and 10+ years of transit supervisory experience, including a proven track record at the City of Albuquerque Transit Department and Rio Metro Regional Transit District. Expert in contract implementation and a self-motivated team player, I've successfully managed large teams and budgets, significantly enhancing operational efficiency. Skilled in professional driving (Class B CDL) and known for exceptional motivational abilities.
Overview
17
17
years of professional experience
Work History
Transit Supervisor
MRCOG/Rio Metro Regional Transit District
01.2023 - Current
- Supervised, trained, evaluated, directed, and coordinated the work of 31 lower level staff members at Valencia Transit Division.
- Supervise Operator Supervisors, Transit Operators, Office Clerk, Dispatch, Maintenance and Service Worker.
- Manage and assist with the planning, staffing, and coordinating of Transit Operators and activities with other divisions, outside agencies and the general public.
- Maintain Budget of $558,064.23 for Valencia Division Demand Response and Fixed-Route Operations.
- Created and submitted purchase requisitions for review to Transit Manager-BUS, then wait for purchase order approval from Procurement Officer.
- Implemented effective Incident/Accident Protocol 1-3 to enhance operations for Valencia Dispatch and Supervisor Staff.
- Successfully developed and oversee the implementation of the Transit Bid for Transit Operators.
- Managed and ensured accuracy of Kronos Timekeeping system for Valencia staff members.
- Ensured accuracy of NTD S-10 reports and diligently recorded vehicle start and end mileage in Ecolane.
- Ensured timely submission of Staff and PM Mileages & NTD Reports, Safety Incident/Accident Log, and Updated Calendar every 1st of the month to upper management.
- Administrative/Office Responsibilities:
- Planned, scheduled, assigned, supervised, and reviewed the work of staff responsible for providing transportation services to senior citizens, mobility impaired individuals, and the general public.
- Reviewed current departmental procedures and service delivery methods to identify potential improvements and training needs for lower-level staff.
- Daily use of Microsoft Suite.
- Submit NMDOT FFY24 Quarter Report to Transit Manager-BUS by utilizing Excel spreadsheets.
- Provided exceptional customer service through phone interactions with the public and internal employees.
- Responded professionally to inquiries from the public and internal employees.
- Utilize Ecolane Operating System on a daily basis.
- Review and update Daily and Ongoing Changes.
- Covered shifts as required to fulfill Transit demands
- Maintained Fixed-Route Manifest Passenger Count.
- Responded to and called customers who needed a callback in order to discuss and resolve their complaints successfully.
- Took leadership responsibilities in attending and coordinating Quarterly Valencia Staff and Safety Committee Meetings.
- Road Supervision for Fixed Route and Demand Response:
- Monitored safety and job performance of Transit Operators.
- Effectively communicated with Transit Dispatch and fellow Supervisors through two-way radio.
- Perform time checks, safety checks, and end of the line inspections.
- Conducted thorough investigations of incidents and accidents.
- Execute random drug/alcohol test on employees to ensure a drug and alcohol-free workplace.
- Performed safety and general inspections on all Facility equipment, including Transit Busses.
- Assisted and coordinated with upper management Bus Bridges for Rail Runner passengers.
- Built and maintained relationships with external agencies to support the achievement of Transit Operations goals.
- Disciplinary: Conduct investigations on employees subject to disciplinary measures.
- Issued Letters of Instruction, Letter of Warning, and Letter of Reprimand to employees who violated Mid-Regional Council of Governments Personnel Policies and Rio Metro Regional Transit District Manual.
- Recommended Findings and Recommendations to the Transit Director and Transit Manager-BUS for review, ensuring appropriate disciplinary action is taken in line with allegations.
School Bus Driver; Level J2 (Part-Time)
Albuquerque Public Schools
04.2021 - 01.2023
- To provide safe and reliable transportation service by operating various school buses in transporting passengers to and from school as well as related activities.
- To identify and communicate mechanical/maintenance and/or emergency situations to Route Operations.
- Assure a safe, on-time service and customer satisfaction and maintaining the highest level of ethical behavior with our customers, fellow employees and community we serve.
- Knowledge of accident prevention/safe driving and bus operations practices, methods and techniques.
- Knowledge of routing and local area/streets.
- Knowledge and possession of First AID/CPR Certification where required by State/District/Regulations.
- Knowledge of School District bus transportation policies and procedures.
- Knowledge and experience in providing excellent customer services, build/maintain good customer relations, use safe driving and accident prevention practices and respond courteously to client complaints.
- Knowledge of mechanical aspects of bus transportation to assess maintenance problems and work collaboratively with Route Operations/Events and Maintenance to resolve them.
- Good Knowledge of routes and schools in specified area of responsibility to ensure compliance with bus schedules and identify alternative routes in response to emergency/unplanned situations.
- Professional attitude and appearance and exercises tact and diplomacy in dealing with students, parents and all school district personnel.
Transit Supervisor
City Of Albuquerque Transit Department
11.2015 - 01.2023
- Supervise, train, evaluate, direct and coordinate the work of lower-level staff, (Supervisor of 250 employees).
- Supervise Motor Coach Operators and Sun Van Chauffeurs.
- Assist with the planning, staffing, and coordinating of Motor Coach Operators and Sun Van Chauffeurs and activities with other divisions, outside agencies and the general public.
- Administrative/Office Responsibilities: Planning, scheduling, assigning supervising, and reviewing the work staff responsible for providing transportation services to senior citizens, mobility impaired and the general public.
- Understanding and implementing the contents of contracts agreed upon between local unions and the City of Albuquerque.
- Reviewed current departmental procedures and service delivery methods to identify potential improvements and training needs for lower-level staff.
- Daily use of Microsoft Suite.
- Create and maintain Excel spreadsheets to ensure timely compliance with Pre-Dets.
- Provided exceptional customer service through phone interactions with the public and internal employees.
- Responded professionally to inquiries from the public and internal employees.
- Update driver’s schedules in the Trapeze/OPS database.
- Covered shifts as required to fulfill Transit demands
- Monitor and maintain assignment exception report of daily activity of Sun Van/Motor Coach Operations.
- Enter and adjust Sun Van times.
- Handle all and reconcile all cash received by Sun Van Chauffeurs from Para-Transit customers to ensure all monies/coupons are accounted for and coincides with manifest totals.
- Responded to and called customers who needed a callback in order to discuss and resolve their complaints successfully.
- Road Supervision for Fixed Route and Para-Transit: Monitor the safety and job performance of Motor Coach Operators and Sun Van Chauffeurs.
- Effectively communicated with Transit Dispatch and fellow Supervisors through two-way radio.
- Perform time checks, radar checks, safety checks, and end of the line inspections.
- Conducted thorough investigations of incidents and accidents.
- Execute random drug/alcohol test on employees to ensure a drug and alcohol-free workplace.
- Perform safety and general inspections on all equipment including Motor Coaches and Sun Vans.
- Attend monthly Supervisor meetings.
- Disciplinary: Conduct investigations on employees subject to disciplinary measures.
- Issue notice policy infraction to an employee found to have violated City and Transit policies.
- Conduct pre-determination hearings on employees found to have violated City and Transit Departmental policies.
- Recommend to the Transit Director and Division Manager the appropriate level of discipline be administered to the employee that is congruent to the allegations.
- Special Events: Set up route detours, address patron inquiries and complaints, prepare sign off reports, record vehicle mileage and adjust driver’s schedules to stay in compliance with labor relations.
- Maintain relationships with outside agencies to ensure the success of special events sponsored by the City of Albuquerque.
Assistant Transit Supervsior
City of Albuquerque Transit Department
06.2014 - 11.2015
- Supervise, train, evaluate, direct and coordinate the work of lower-level staff, (Supervisor of 250 employees).
- Supervise Motor Coach Operators and Sun Van Chauffeurs.
- Assist with the planning, staffing, and coordinating of Motor Coach Operators and Sun Van Chauffeurs and activities with other divisions, outside agencies and the general public.
- Administrative/Office Responsibilities: Planning, scheduling, assigning supervising, and reviewing the work staff responsible for providing transportation services to senior citizens, mobility impaired and the general public.
- Understanding and implementing the contents of contracts agreed upon between local unions and the City of Albuquerque.
- Review current departmental procedures and service delivery methods and identify improvements and/or training needs for lower-level staff.
- Daily use of Microsoft Suite.
- Create and maintain Excel spreadsheets to ensure timely compliance with Pre-Dets.
- Answer telephone Inquires from the public and internal employees.
- Respond to Inquires from the public and internal employees.
- Update driver’s schedules in the Trapeze/OPS database.
- Cover shifts as needed in order to meet Transit needs.
- Monitor and maintain assignment exception report of daily activity of Sun Van/Motor Coach Operations.
- Enter and adjust Sun Van times.
- Handle all and reconcile all cash received by Sun Van Chauffeurs from Para-Transit customers to ensure all monies/coupons are accounted for and coincides with manifest totals.
- Respond to citizen complaints and call customers, who require a callback to discuss their complaints with a successful resolution.
- Road Supervision for Fixed Route and Para-Transit: Monitor the safety and job performance of Motor Coach Operators and Sun Van Chauffeurs.
- Communicate well with Transit Dispatch and fellow Supervisors with two-way radio.
- Perform time checks, radar checks, safety checks, and end of the line inspections.
- Respond and Investigate incidents and accidents.
- Execute random drug/alcohol test on employees to ensure a drug and alcohol-free workplace.
- Perform safety and general inspections on all equipment including Motor Coaches and Sun Vans.
- Attend monthly Supervisor meetings.
- Special Events: Set up route detours, address patron inquiries and complaints, prepare sign off reports, record vehicle mileage and adjust driver’s schedules to stay in compliance with labor relations.
Motorcoach Operator
City of Albuquerque Transit Department
04.2007 - 06.2014
- Provide outstanding customer service to our commuters riding the bus.
- Oversee driver’s sign in and out to allow supervisors to attend meetings.
- Extensive knowledge with transit buses, schedules and mechanical overview of city vehicles.
- Knowledge of all city streets and bus routes.
- Understand operations of City buses, for example; pre/post trip vehicle checks, proper turning radius, proper braking, and hydraulic lift for wheel chairs.
- Assisted passengers with transfer information by recommending bus routes to service their needs.
- Assisted the visually impaired by making ADA announcements at all intersections and time points.
- Assisted in the training of student Motor Coach Operators by taking them on a ride along.
Education
Associate of Arts - Business Administration
Central New Mexico Community College
Albuquerque, NM05.2026
Skills
- 17 Years Professional Driving Experience/Class B CDL with a P & S Endorsement
- 10 Years Transit Supervisory Experience
- 8 Years understanding and implementing the contents of contracts agreed upon between local unions and the City of Albuquerque
- Self Motivated team player that also motivates co-workers to accomplish all departmental objectives and goals
Timeline
Transit Supervisor
MRCOG/Rio Metro Regional Transit District
01.2023 - Current
School Bus Driver; Level J2 (Part-Time)
Albuquerque Public Schools
04.2021 - 01.2023
Transit Supervisor
City Of Albuquerque Transit Department
11.2015 - 01.2023
Assistant Transit Supervsior
City of Albuquerque Transit Department
06.2014 - 11.2015
Motorcoach Operator
City of Albuquerque Transit Department
04.2007 - 06.2014
Associate of Arts - Business Administration
Central New Mexico Community College
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