Ezekiel Garcia
Honolulu,,Hawaii
Summary
Dedicated and highly organized specialist with extensive experience in providing comprehensive support and services within human services. Skilled at managing case files, coordinating with community resources, and developing individualized care plans to meet client needs. Strong focus on achieving results through methodical processes and attention to detail, ensuring work is completed quickly and accurately. Solid work ethic and commitment to improving client outcomes through effective problem-solving and resource management.
Overview
8
8
years of professional experience
Work History
Human Services Professional
State of Hawaii
Waipahu, Hawaii
05.2024 - Current
- Maintained a caseload of over 35 clients, evaluating and reviewing their licensure for child care.
- Coordinated client services across multiple State departments, demonstrating superior organizational abilities and multi-tasking capabilities.
- Implemented policies for providing resources to clients, adhering to regulations while promoting ethical standards of practice.
- Developed strategies for working with clients, utilizing conflict resolution techniques and problem solving skills.
- Scheduled and conducted site inspection to ensure that the child care provider is operating in compliance with the licensing rules and regulations and to monitor whether any corrective actions have been taken.
- Utilized fingerprinting and background checks to assess the suitability of applicant providers, and if necessary, conducted assessments to determine an applicant's suitability to provide care to children.
- Investigated complaints against providers to verify if any corrective action needs to be taken, such as the removal of any children in care or a referral to the Department of the Attorney General.
Server & Bartender
Foodland
Honolulu, Hawaii
07.2022 - 12.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests, using good communication skills to work together with team members to allow clients the highest level of satisfaction.
- Resolved customer complaints in a timely manner, ensuring that guests receive the best possible service.
- Used focus and memorization skills to keep track of tables and remember orders in a fast paced and busy environment.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
Server & Bartender
Waikiki Shokudo
Honolulu, Hawaii
01.2024 - 05.2024
- Greeted and accommodated guests, building positive experiences from the first contact, and maintained friendly and professional interactions throughout dining experience.
- Utilized menu expertise to properly assist guests with any allergies or accommodations displaying prompt decision making and a high level of knowledge.
- Assisted with the training of new staff members, giving detailed answers to any questions and using examples to help with understanding the job.
- Cleaned and sanitized surfaces to optimize food safety and comply with health department regulations.
Server
Assaggio Ristorante Italiano
Honolulu, Hawaii
08.2018 - 03.2023
- Checked in with guests throughout meal service in a timely manner, replenishing drinks and catering to additional requests.
- Prioritized multiple tasks in a dynamic environment, staying calm and composed.
- Developed high level time management skills, allowing for efficient productivity and customer service.
Education
Master of Science - Clinical Mental Health Counseling
Grand View University
08.2027
Master of Arts - Clinical Mental Health Counseling
University of Kentucky
12.2025
Bachelor of Science (B.S.) - Psychology
University of Hawaii At Manoa
05.2023
Skills
- Customer relationship management
- Client support and assistance
- Multicultural competence
- Teamwork and collaboration
- Interpersonal skills
- General technological skills
- Working in Microsoft Office
Awards
- Manoa Opportunity Grant Recipient
- Academic Meric Scholarship Recipient
- Dean's List (Fall 2019, Spring 2022, Spring 2023)
- Directed Research Assistant: Worked with Brain & Behavioral Laboratory to complete psychological research
Timeline
Human Services Professional
State of Hawaii
05.2024 - Current
Server & Bartender
Waikiki Shokudo
01.2024 - 05.2024
Server & Bartender
Foodland
07.2022 - 12.2024
Server
Assaggio Ristorante Italiano
08.2018 - 03.2023
Master of Science - Clinical Mental Health Counseling
Grand View University
Master of Arts - Clinical Mental Health Counseling
University of Kentucky
Bachelor of Science (B.S.) - Psychology
University of Hawaii At Manoa