Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ezekiel Healy

Mukwonago,WI

Summary

Leader and communicator with proven expertise in staff training and customer service at That Place Restaurant. Excelled in enhancing customer loyalty through attentive service and exceptional skill in cash handling and POS systems. Achieved notable success in team leadership and resolving customer complaints, significantly contributing to a positive, high-performance work environment. Great ability to think on the fly to resolve issues. Extensive memory for up to 20 cocktails. Worked at a golf course before, understanding of how they operate for optimal expierence. Great understanding about the game of golf.

Overview

4
4
years of professional experience

Work History

Head Bartender

That Place Restaurant
12.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Collaborated with management to create seasonal cocktail menus, offering fresh options for guests.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Golf Cart Attendant

Morningstar Golfers Club
03.2021 - 08.2022
  • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and sand/seed bottles
  • Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
  • Assisted golf club members by carrying clubs from range/car to cart and setting stations with required balls.
  • Provided valuable support during tournaments, ensuring smooth operations throughout events.
  • Operated the driving range picker for golf golf balls on a day to day basis to ensure driving range always had golf balls for members.
  • Cleaned members clubs on 18th green upon request
  • Shut down facility daily by locking up carts, storing equipment and closing doors.
  • Delivered information and details of interest about facility to visitors.

Education

Associate of Applied Science - Human Performance

University of Wisconsin-Whitewater
Whitewater, WI
05-2026

Skills

  • Staff training and supervision
  • Attentive service
  • Cash handling expertise
  • Taking inventory
  • POS system proficiency
  • Strong communication skills
  • Customer service
  • Retaining information
  • Team leadership
  • Resilience
  • Discipline
  • Outgoing personality
  • Handling difficult customers

Interests

Soccer- I currently play on the UW-Whitewater Mens Soccer team I am in my junior year here at Whitewater I understand how to work with a team and be committed to something I am able to manage a busy workload with classes, practice and team lifts

Golf- I have a huge passion for the sport of golf I play it rather frequently I have a deep understanding of the rules and courtesy of the sport

Timeline

Head Bartender

That Place Restaurant
12.2023 - Current

Golf Cart Attendant

Morningstar Golfers Club
03.2021 - 08.2022

Associate of Applied Science - Human Performance

University of Wisconsin-Whitewater
Ezekiel Healy