Ezekiel Hopkins
Joplin,MO
Summary
Well-rounded Direct Support Professional with 5 years experience assisting individuals with various daily living needs at home & in the community. Talented at offering attentive care to individuals by managing health needs, helping with personal grooming, carrying out light housekeeping and helping with every day routine. Expert communicator when supporting individual needs, documenting information and interacting with supervisors.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Preferred Family Healthcare
05.2018 - Current
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Administered medication as directed by physician.
- Transported clients to medical and dental appointments to provide support.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Business Mobility Care Service
AT&T
03.2013 - 05.2018
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
Team Member
Toys R Us
11.2012 - 04.2013
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Education
High School Diploma -
Wurzburg American High School
Wurzburg Germany06.2004
Skills
- Critical Thinking
- Customer Service
- Vehicle operations
- Weapons Handling
- Field Exercises
- Combat Readiness
- Tactical Expertise
- CPR Certified
- Friendly, Positive Attitude
Timeline
Direct Support Professional
Preferred Family Healthcare
05.2018 - Current
Business Mobility Care Service
AT&T
03.2013 - 05.2018
Team Member
Toys R Us
11.2012 - 04.2013
High School Diploma -
Wurzburg American High School
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