Ezekiel Labendz
Lehigh Acres,FL
Summary
Motivated Restaurant Server with extensive knowledge of hospitality etiquette and food preparation. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Server
OTO Development - Limon Rooftop Bar
Naples , FL
2024.02 - Current
- Communicated effectively with kitchen staff regarding order status updates.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Followed up on guest requests in a timely manner.
- Provided exceptional service to high volume of daily customers.
Night Auditor
Ocean Properties - Edgewater Beach Hotel
Naples , FL
2022.11 - Current
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Prepared detailed audit reports at the end of each shift.
Front Desk Supervisor
Boykin Management - Pink Shell Resort
Fort Myers Beach , FL
2021.05 - 2022.09
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Processed payments, cashiering duties and credit card transactions accurately.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Resolved customer complaints promptly and efficiently.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Front Desk Agent
Ocean Properties - Sanibel Island Beach Resort
Sanibel , FL
2019.08 - 2020.03
- Resolved customer complaints promptly and courteously.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Food Runner
Universal Orlando Resorts
Orlando , FL
2018.06 - 2019.12
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked customer service stations with paper products or beverage preparation items.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assisted in preparing dishes for service by garnishing and checking presentation.
Valet Attendant
Towne Park Valet
Orlando , FL
2018.12 - 2019.08
- Organized and coordinated the flow of traffic in and out of the parking lot.
- Maintained a clean work environment by sweeping up debris, emptying trash cans, cleaning windows.
- Greeted customers upon arrival, provided assistance with luggage and other items.
- Directed drivers around obstacles in the parking lot while guiding them into available spots.
- Transported customer's belongings safely from one location to another in a timely manner.
- Greeted guests and answered questions about valet service, directions and local attractions.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL2017-05
Some College (No Degree) -
University of Central Florida
Orlando, FLSkills
- Efficient service
- Dining customer service
- Customer Satisfaction
- Cash Handling
- Guest Relations Management
- Safe Food Handling
Affiliations
- I like to play tennis and soccer
- Like to workout and focus on my physical well-being.
- Avid chess player
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Microsoft Office Certified
- Adobe Certified
Timeline
Restaurant Server
OTO Development - Limon Rooftop Bar
2024.02 - Current
Night Auditor
Ocean Properties - Edgewater Beach Hotel
2022.11 - Current
Front Desk Supervisor
Boykin Management - Pink Shell Resort
2021.05 - 2022.09
Front Desk Agent
Ocean Properties - Sanibel Island Beach Resort
2019.08 - 2020.03
Valet Attendant
Towne Park Valet
2018.12 - 2019.08
Food Runner
Universal Orlando Resorts
2018.06 - 2019.12
High School Diploma -
Riverdale High School
Some College (No Degree) -
University of Central Florida
- Microsoft Office Certified
- Adobe Certified
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