Summary
Overview
Work History
Education
Skills
Timeline
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Ezekiel McTaggart

Fort Lauderdale,FL

Summary

Accomplished result driven manager with 15yrs of financial, Sales, and technological experience. Energetic individual with proven ability to produce results in customer focused organizations including Client Services, Retention Services, Merger & Acquisitions and sales. Skilled communicator and accomplished coalition builder.

Overview

15
15
years of professional experience

Work History

Sr. Channel Sales Manager

Shift4shop.com
10.2018 - 08.2022
  • Developed customized sales plans for each channel partner, driving increased revenue.
  • Established clear expectations for performance within the Channel Sales Manager role, fostering accountability among team members.
  • Assessed, clarified and validated partner needs to nurture relationships and achieve success.
  • Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
  • Collaborated with marketing team to create targeted campaigns for specific channels, generating higher lead conversion rates.
  • Developed solutions with partners to aid in winning new business.
  • Forecasted growth and presented trends based on previous buying behavior.
  • Enhanced partner relationships by providing regular training and support on products, services, and sales techniques.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Sr. Account Executive/Defense Analyst

Govgistics, Inc.
09.2017 - 05.2018
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Analyzed competitor activities and adjusted sales tactics accordingly to maintain a competitive edge in the market.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Implemented sales strategies that consistently exceeded quarterly revenue targets.
  • Developed strategies using market research with support from cross-functional teams.
  • Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.

Sr. Client Services Manager - Client Services Department

SmartProcure Inc.
05.2016 - 07.2017
  • Resolved complex issues for high-profile clients by working closely with internal stakeholders and leveraging company resources.
  • Collaborated with sales teams to identify opportunities for upselling and cross-selling services to clients.
  • Reduced churn rate among top-tier clients by developing customized solutions tailored to individual needs.
  • Coordinated with various departments to ensure timely completion of projects, meeting or exceeding client expectations.
  • Championed collaboration between departments by hosting cross-functional meetings focused on enhancing the overall customer experience.
  • Introduced process improvements that resulted in a more streamlined workflow within the Client Services department.
  • Expanded existing business through strong account management skills that led to increased revenue from existing clients.
  • Managed a team of client service professionals, ensuring high-quality performance and efficient operations.
  • Strengthened client relationships by providing exceptional service and addressing their needs promptly.
  • Implemented standardized metrics for tracking success in managing key accounts, leading to improved visibility into performance data across the organization.
  • Facilitated open lines of communication between clients and project teams, ensuring alignment on goals and deliverables.

Sr. Account Manager - Wholesale Department

Atmos Nation, LLC
03.2015 - 05.2016
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Analyzed key competitors to respond to competitive threats.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
  • Mentored 10 junior account management professionals to develop skills and increase company revenue.
  • Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
  • Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
  • Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Expanded market share by identifying new business opportunities and securing high-value accounts.

Sr. Account Consultant - Retention Department

Cynergy Data, LLC
09.2007 - 01.2013
  • Managed a team of retention specialists, ensuring consistent performance and adherence to company policies.
  • Optimized the use of CRM tools to better track customer interactions, leading to more informed decision-making processes.
  • Maintained comprehensive knowledge of industry trends, competitor offerings, and market shifts – adapting departmental priorities accordingly.
  • Increased customer retention rates by developing and implementing effective retention strategies.
  • Implemented process improvements that streamlined case management and improved response times for customer inquiries.
  • Elevated employee engagement levels through recognition programs, incentive schemes, and opportunities for career advancement within the department.
  • Evaluated current customer retention strategies and recommended improvements.
  • Assisted product development to build exciting customer offerings, increasing repeat business.
  • Developed new strategies for customer retention activities.

Education

High School Diploma -

Skills

  • Customer Account Management
  • Customer Retention
  • CRM Software
  • Account Management
  • Revenue Growth
  • Customer Service
  • Sales proficiency
  • Lead Generation
  • Client Base Retention

Timeline

Sr. Channel Sales Manager

Shift4shop.com
10.2018 - 08.2022

Sr. Account Executive/Defense Analyst

Govgistics, Inc.
09.2017 - 05.2018

Sr. Client Services Manager - Client Services Department

SmartProcure Inc.
05.2016 - 07.2017

Sr. Account Manager - Wholesale Department

Atmos Nation, LLC
03.2015 - 05.2016

Sr. Account Consultant - Retention Department

Cynergy Data, LLC
09.2007 - 01.2013

High School Diploma -

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Ezekiel McTaggart