BELINDA MENDOZA
MILWAUKEE,US
Summary
Lead Dispatcher/Accounting Manager with over 7 years of experience in coordinating technician teams and streamlining billing processes. Demonstrates strong resourcefulness and multitasking abilities, leveraging skills in QuickBooks, scheduling, and customer service to optimize operations. Committed to fostering effective communication and collaboration across departments to enhance service efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Accounting Manager/Lead Dispatcher
Preferred Electric, Plumbing & Mechanical LLC
Las Vegas, NV
01.2022 - Current
- Coordinate up to 30 technicians, ensuring efficient service call scheduling and dispatch
- Streamline billing processes using QuickBooks, enhancing financial accuracy
- Manage customer accounts, reducing overdue balances through effective communication
- Facilitate payroll and timesheet reviews, ensuring timely and accurate compensation
- Utilize customer portals for billing submission, maintaining seamless client interactions
- Lead dispatch operations for technician teams, manage customer service, and oversee commercial project schedules
- Drive efficiency in service call management and invoicing
- Streamline billing processes through Quickbooks and customer portals
- Analyze technician timesheets and assist with payroll, ensuring accurate financial management
- Coordinate with multiple departments to optimize scheduling, dispatch, and billing
- Foster strong relationships with technicians and customers for seamless operations
Executive Scheduler - Temp Position
Western Commercial Services
Las Vegas, NV
01.2022 - 12.2022
- Scheduled and confirmed exhaust cleaning for hospitality venues, ensuring timely service delivery
- Coordinated fire suppression services, enhancing safety compliance across multiple locations
- Managed inbound service requests, optimizing response times and improving customer satisfaction
- Created scheduling calendars for casinos, facilitating seamless operations and service coordination
- Updated work orders and pricing estimates, ensuring accuracy and efficiency in service delivery
- Managed complex scheduling for diverse services, coordinating with multiple stakeholders to ensure timely execution of critical tasks and maintenance operations
- Streamlined scheduling processes, reducing response times and improving service delivery efficiency for hotels, restaurants, and casinos
- Fostered strong relationships with lead engineers and clients, facilitating seamless communication and coordination for various technical services
Lead Dispatcher/Accounting
Sin City Plumbing
Las Vegas, NV
01.2020 - 12.2022
- Receptionist duties, receive service calls, dispatch service technicians, schedule service calls, billing/accounting, receiving payments, filing, pricing, closing service tickets, liens, on-call, pull permits, schedule inspections
Receptionist/Dispatcher
Silverstate Refrigeration & HVAC
Las Vegas, NV
01.2019 - 12.2020
- Handled service calls and dispatched technicians, ensuring timely responses and customer satisfaction
- Managed billing and accounting tasks, streamlining payment processes for enhanced efficiency
- Scheduled and coordinated service appointments, optimizing technician availability and service delivery
- Processed quotes and closed service tickets, contributing to smooth operations and client retention
- Managed multi-faceted reception duties, including service call handling, technician dispatching, and scheduling, ensuring seamless operational flow
Administrative Assistant
Holz Motors
Hales Corner, US
02.2017 - 05.2019
- Implemented digital filing, reducing paperwork and improving response times to client inquiries
- Facilitated interdepartmental communication, enhancing team cohesion and workplace morale
- Scheduled vehicle deliveries, ensuring timely and efficient logistics management
- Prepared customer contracts for vehicle purchases, maintaining accuracy and compliance
- Utilized CDK systems to support administrative functions and streamline operations
Education
Graduate -
Computer Systems Institute
Gurnee, IL01.2013
High School -
Waukegan High School
Waukegan, IL01.2006
Skills
- Active listening
- Conflict resolution
- Time management
- Multitasking
- Customer service
- Payroll processing
- Scheduling
- Resourcefulness
- Punctuality
- Organization
- Service Titan
- GPS Insight
- Quickbooks
- CDK
- ADP
- Outlook
- Microsoft Word
- Excel
- Team leadership
- Project management
- Vendor management
- Process improvement
Timeline
Accounting Manager/Lead Dispatcher
Preferred Electric, Plumbing & Mechanical LLC
01.2022 - Current
Executive Scheduler - Temp Position
Western Commercial Services
01.2022 - 12.2022
Lead Dispatcher/Accounting
Sin City Plumbing
01.2020 - 12.2022
Receptionist/Dispatcher
Silverstate Refrigeration & HVAC
01.2019 - 12.2020
Administrative Assistant
Holz Motors
02.2017 - 05.2019
Graduate -
Computer Systems Institute
High School -
Waukegan High School
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