Ezekiel Nehemiah Goodwin
Waterville,ME
Summary
Adept at fostering customer satisfaction and team collaboration, I leveraged my customer service and cash handling skills at Dollar General to enhance shopping experiences. Demonstrating leadership and organizational prowess, I significantly contributed to a positive work environment and efficient operations, ensuring high levels of customer service and team efficiency.
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Store Associate
Dollar General
10.2024 - Current
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Answered questions about store policies and addressed customer concerns.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
Crew Team Member
Dunkin' Donuts
09.2018 - 10.2024
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Accurately operated cash register to process customer payments.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Became familiar with products to answer questions and make suggestions.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Recorded orders by answering customer questions and entering requests in system.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Waterville Highschool
Waterville, ME05-2024
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Active listening techniques
- Organization
- Basic math skills application
- Patience and empathy demonstration
- Organizational skills development
- Team leadership
- Computer literacy fundamentals
- Payment processing
- Stock replenishment efficiency
- Team collaboration aptitude
Timeline
Store Associate
Dollar General
10.2024 - Current
Crew Team Member
Dunkin' Donuts
09.2018 - 10.2024
High School Diploma -
Waterville Highschool
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse