EZEKIEL LINJENJE
Customer Support Representative
Pittsburgh,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Part-Time Delivery Driver
Amazon LLC
Pittsburgh, PA
01.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Remote IT Support
True Pizzeria & Lounge
Pittsburgh, PA
01.2019 - 12.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided IT support to technical and non-technical users.
Remote Customer Support Representative
KEA
Mountain View, CA
02.2020 - 05.2021
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Connected with customers to address questions and resolve issues through phone and email.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
Part-Time Direct Support Professional
RHD
Pittsburgh, PA
02.2019 - 01.2020
- Maintained clean, safe and well-organized patient environment.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
Direct Support Professional
AMA Support Services
Pittsburgh, PA
02.2017 - 02.2019
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
GED -
Goodwill
Southwestern, PA 04.2018 - 05.2018
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT 06.2021 - 11.2025
Skills
Creative problem solving
Complaint resolution
Technical Support
Technical issues analysis
Desktop support
Customer service expert
Ticket support system management
Issue troubleshooting
Internet & Web
Delivery experience
Certification
Google IT Support Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
ITIL 4 Foundation Certificate in IT Service Management
11-2021
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
06.2021 - 11.2025
Google IT Support Certificate
05-2021
Remote Customer Support Representative
KEA
02.2020 - 05.2021
Therapy Certifications
11-2019
Autism: Spectrum 2.0
11-2019
Part-Time Direct Support Professional
RHD
02.2019 - 01.2020
Part-Time Delivery Driver
Amazon LLC
01.2019 - Current
Remote IT Support
True Pizzeria & Lounge
01.2019 - 12.2021
GED -
Goodwill
04.2018 - 05.2018
Direct Support Professional
AMA Support Services
02.2017 - 02.2019