Ezekiel Mimb Nlend
Valencia
Summary
Dynamic Learning Services Specialist at Telus International with expertise in conflict resolution and team management. Proven track record of enhancing customer satisfaction and loyalty through empathetic support and tailored training programs. Skilled in leveraging educational technology to boost retention rates and drive team performance. Committed to fostering a collaborative and high-performing work environment.
Overview
4
4
years of professional experience
Work History
Learning Services Specialist
Telus International
08.2019 - 04.2023
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
- Fostered strong relationships with trainees by maintaining an approachable demeanor and offering ongoing support throughout their development journey.
- Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
Sales Representative
Telus International
08.2019 - 04.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Team Manager
Telus International
08.2019 - 04.2023
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Education
No Degree - Biochemistry
University Of Buea
Cameroon 06-2018
Skills
- Facilitation of Training Sessions
- Knowledge of Educational Technology Systems
- Digital Learning Platform
- Active listening
- Critical thinking
- Data entry
- Conflict Resolution Expertise
- Team management
- Customer Support Expertise
- Effective Issue Management
Timeline
Learning Services Specialist
Telus International
08.2019 - 04.2023
Sales Representative
Telus International
08.2019 - 04.2023
Team Manager
Telus International
08.2019 - 04.2023
No Degree - Biochemistry
University Of Buea
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