Overview
Work History
Education
Skills
Timeline
Summary
Achievements
Generic

Ezekiel Schaefer

Clinton Township,Michigan

Overview

5
5
years of professional experience

Work History

Dispatcher

Brines Mechanical and Refrigeration
Southfield, MI
08.2024 - 08.2025
  • Consistently monitored the dispatch board and daily reports to actively adjust service calls based on urgency, call backs, profitability, technician ability, and customer satisfaction
  • Manage the daily dispatching and scheduling of 50+ technicians across service calls and installations
  • Verify job completion accuracy, capture customer approvals, and ensure full documentation on every work order
  • Coordinated closely with other dispatchers and project teams to balance technician workloads and adjust jobs based on availability, urgency, and job complexity
  • Conducted regular technician check-ins every 3 hours to ensure safety, efficiency, and alignment on job expectations
  • Answered high volumes of inbound customer calls and emails while making outbound calls for scheduling updates and follow-ups
  • Created purchase orders for technicians
  • Updated the account team and customers on changes to repairs and installations
  • Confirmed that proper parts and equipment were ordered for installations and repairs

Dispatcher/Customer Service Representative

Hoover Electric, Plumbing, Heating & Cooling
Troy, MI
10.2022 - 06.2024
  • Oversaw dispatch operations, job scheduling, and technician support across service calls and installations
  • Ensured each job was documented and staffed appropriately based on technician skill, materials, and complexity
  • Delivered high level customer service on calls and emails, resolving scheduling issues and coordinating customer updates
  • Collaborated with managers on workflow improvements, time tracking, and data analysis to enhance team output
  • Conducted regular check-ins with technicians and debriefed them post-job to maintain service quality
  • Trained and mentored new team members, creating a consistent onboarding process
  • Followed up on open estimates and pending jobs to maintain service continuity and increase bookings
  • Identified process gaps and reduced customer wait times by optimizing dispatch flow and technician availability

Manager/Dispatcher (Promotion)

Wok To You Delivery
Roseville, MI
01.2021 - 10.2022
  • Supervised customer service and dispatch operations, ensuring efficient delivery routing and team coordination
  • Scheduled and adjusted driver routes daily based on order volume, traffic conditions, and weather
  • Reviewed job and route performance to ensure service quality and on-time delivery
  • Hired and trained new employees in dispatch protocols, customer service, and systems
  • Used Excel to update and track company financials, logs, and job records
  • Handled customer escalations and resolved complex service issues with a calm, solution-focused approach
  • Performed daily closing tasks including handling cash, driver checkouts, and ledger entries

Customer Service Representative

Wok To You Delivery
Roseville, MI
06.2020 - 01.2021
  • Provided high-volume customer support via phone and email, resolving delivery questions and service issues
  • Entered orders, collected payments, and confirmed account details
  • Reduced service wait times and improved customer satisfaction through proactive communication and follow-up
  • Assisted with account activation and maintained accurate customer records

Education

High School Diploma - L'Anse Creuse High School
Harrison Township, MI

Skills

  • Scheduling and Coordinating
  • Data Entry
  • Multitasking
  • Professionalism
  • Strong Verbal and Written Communication
  • Proficient Microsoft, Google, Adobe, Service Titan and Customer Management Applications/Software
  • Managing Operations
  • Problem Resolution and Decision Making
  • Time Management
  • Hiring and Training
  • Attention to Detail
  • Teamwork and Collaboration
  • Computer Servicing and Networking
  • Employee Coaching and Motivation
  • Customer Relations
  • Sales Development
  • Calm Under Pressure
  • Active Listening

Timeline

Dispatcher

Brines Mechanical and Refrigeration
08.2024 - 08.2025

Dispatcher/Customer Service Representative

Hoover Electric, Plumbing, Heating & Cooling
10.2022 - 06.2024

Manager/Dispatcher (Promotion)

Wok To You Delivery
01.2021 - 10.2022

Customer Service Representative

Wok To You Delivery
06.2020 - 01.2021

High School Diploma - L'Anse Creuse High School

Summary

Organized and detail oriented Service Dispatcher with over 4.5 years of experience coordinating technician workflow, managing repair order flow, and supporting high-volume service operations. Adept at balancing customer satisfaction, technician productivity, and efficient job scheduling. Proven success in implementing structured dispatch systems, improving turnaround times, and maintaining accurate documentation to ensure quality repairs. Ready to contribute operational excellence and dispatch leadership to a high performing dealership service department.

Achievements

  • Customer Service Representative of the Year 2023

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Ezekiel Schaefer